Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[SturmChurro]

Maybe condescending depending on the context, but rude was me chatting to a "Vinard Singh" or whatever on EA complete with broken English last night.

[Lukha]

So basically you're complaining because you feel that SE's customer service script is condescending? Because that's what this is; 'Have an AWESOME DAY' is, I guarantee you, either what they are required to end every single contact with (most likely), or one of several possible contact enders that they are required to use.

That's how customer service works in most professional companies; you're given a 'script' to follow and you must follow it or face discipline, even in cases where it ends up being wildly inappropriate in context; for instance, when I used to work for a major time-share chain, we were supposed to end every call with 'my pleasure'. This was absolutely hilarious when you would end a call with a customer positively livid at you and the company (Which was quite common during busy season).

[Sated]

The only thing I found off-putting about their response is the random linebreaks, but I guess that can happen when they aren't copy pasting answers.

It sounds like they understood the issue you were experiencing and explained who could help you, since they didn't have the means to. The only way they could have been more helpful is if they provided a link to SONY's support page, but I've seen people call even that helpful gesture "condescending" in a sort of "Here let me Google that for you" kinda way.