Banned accounts

[Ama_Hamada]

Seeing as though some players have been banned (temp and perm) for what some would consider trivial reasons better dealt with by less extreme methods (e.g. using profanity in a game that has a profanity filter set to default, using a macro with more than 3 lines, rolling need in a greed only party - I've seen streams and had friends this happened to) SE's whole banning process needs serious revision/oversight. It seems based upon what mood the particular GM is in who is reviewing the case rather than strict guidelines.

^ so much this
How would you feel about getting a 9 day suspension just because you sent a tell to a person harassing you to stop? My friend is still fighting with the GMs about it, 6 months later because how unfair it was.

[Kuroneko_Jutah]

Honestly reading all of this alarms me somewhat, I've never had an issue with the GM team (mostly for lack of interaction with them) and it horrifies me to think some honest players are at the whim of some GM lead on a power trip.

[Ama_Hamada]

Honestly reading all of this alarms me somewhat, I've never had an issue with the GM team (mostly for lack of interaction with them) and it horrifies me to think some honest players areat the whim of some GM lead on a power trip.

My friend can't even post about it. The last time she had someone post something in regards to it, the thread got deleted within hours and giving a 10 day suspension off the forums calling it "you cant criticize the staff" So I feel uneasy making comments/ thread about it but hopefully being brief is ok.

Another thing I learned from us talking is that the EU data center gives much better service. Like I think I only spoke to a GM once ever, as all the issues are answered in full though the message system. With her on the NA side, they continually in need to talk to her due to the meaningless pre-made messages. So if she gets a message on a ticket that does not fit as a reply, she will keep replying and replying and replying till someone talks to her because she has no confidence her report was understood, if you are given a reply that does not fit the ticket. For example she got a reply once saying they could not take it due to making a ticket on someone's behalf for a harassment case. So she kept on replying and replying till it was addressed on what the ticket was really about.

The GM told her once it was because NA is bigger and more busy and their method is supposed to save time. Well leaving someone confused for 3 days and sending 5-10 messages on one issue does not exactly seem time saving to me.

[Kuroneko_Jutah]

Snip

It sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.

[alimdia]

It sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.

Eastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.

[Kaethra]

Eastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.

I've had good experiences with Blizzard. Fast.

SOE (now Daybreak) was also pretty good. Had to call in a character transfer from one account to another (only company I know that will do this), on EQ2. And they were really quick and polite about it. They don't simply allow the automated service do that one, for security reasons. But its one of the services you can do over the phone.

[Shougun]

Guy at work went back to WoW. He had ignored those your account had been hacked emails. Thought they were fake. He left right at the end of Lich King and had an authenticator. Quick talk with customer service got his account up and running. A quick contact to a GM got a bunch of items and gold back.

Haha, yeah same thing happened to me. Ignored all the warnings because I was just not playing and didn't really care, these warnings were like years old too, then I had a weird urge to play wc3 where I noticed in my all in one easy organized accounts screen that my WoW character was banned and it had like 12 characters more than I ever made.. so I called and unlocked my account and played some for free while I had the free return thing available to me. I didn't even have an authenticator (which I added after that call, since all my other games are on the account too).

The reason why I called is that I knew it'd be easy - it's just known, at least to me, that they have a great system. I imagine there are quite a few people who intend to do well on SE's side but they just don't have the system and structure in place.

One person is an all star and the other is some random disgruntle hiree from a third party's third party to say no to you. Can I pay- no, can I - no, my charac- no, I was b- no. I imagine it'll take a top down examination of their front, perhaps and very likely investing more money into that section if they wanted to be known on average as a better team. Since at least personally I've had good experiences and know that their entire group isn't bad, but I've also seen (copy paste chats on the forums) and heard of crazy stories like "you're never going to get your character back, 4 years down the drain whatever I don't care /crash call". Which is horrifying and easily at the level that might actually reduce business, definitely need to look up how to better deal with charge backs and stuff lol.

It's like the GMs in game me thinks, they don't actually have much power - while in WoW they're pretty close to lords of the land lol. So I try not to blame it too much on the department because it's not a feel good thing to be like "WE'D DO BETTER IF THE GODS THAT BE LET US!!!" haha, I've been in situations where your team doesn't receive enough power/funds to do the job people want you to do - it's literally impossible, get me three more guys and we can then add 300% production but right now you're asking for everyone to stay 6 to 11PM everyday.. its not going to happen so just git lol.

I read that the SE team was made aware of the charge back issue though, so if we watch the reddit side it'll be interesting to see what comes of that.

On the topic on Blizzard just making things make sense, all their cash shop purchases are account wide and they make things like "goes as fast as your fastest unlock mount" and stuff - I'm worried SE is going to be like "welp we added movement speed, and Slepnir is now the slowest horse, also it still doesn't fly because even though it's a primal mount and we said it would fly and it's $25 .. we still haven't made it fly~"

I think it's mostly cracked up to be that Blizzard just has more working with customer/multiplayer experience, coming from other need to be fast/optimized multiplayer online games too giving it a serious leg up from the start (FFXI did not play fast and did not need to be fast, compared to competitive international RTS play).

[Chevronone]

^ so much this
How would you feel about getting a 9 day suspension just because you sent a tell to a person harassing you to stop? My friend is still fighting with the GMs about it, 6 months later because how unfair it was.

It's safer to unplug your keyboard than it is to chat in this game. If I'm not in a pre made party, one of my ls or fc chat, I refrain from chatting. Sad this game has come to this.

[Belhi]

The question asked is somewhat relevant. There is an issue with people getting perma banned when clerical errors or automated actions from their bank result in a credit drawbacks(when the bank reverses a money transfer) with a payment to SE. The player hasn't done anything wrong, just that their bank screwed up but they get a perma ban all the same and its very difficult to have it removed. Its become a little more public cause it actually happened to a FF14 streamer and became a hot topic on reddit.