A friend of mine is trying to get back into the game, but he can't remember password, square enix id nor his security question's answer.

All he has is the product key (steam) and his own email. Opened a ticket with a random square enix ID (since he can't remember it) and didn't get a response.

All we need is the info to be forwarded to his email, which is the same of his ff account: thtico@hotmail.com

We need a support on this, please.
Thanks in advance, and we would appreciate a fast reply to this