Preorder Code Button Not in Mogstation

[Ferium]

Have you tried first entering your code here? I dunno if it's the same on PS4, but for PC we have to first enter the code on that website, and then you get a second code for Mog Station from there. It's all explained in the email with the first code, though.

The instructions in the email actually said to enter it directly into the mogstation, when I did my husbands his did the whole website runaround, but mine was different.