Missing Legacy Chocobo Mount

[Toni]

ISP:
Cable One

Type of Internet Connection:
CATV

Internet Connection Speed:
100 mbps

Date & Time:
2/27/2017

Frequency:
Always


World:
Goblin

Character Name:
Vesuvius Attilius

NPC Name:
"None".
Monster Name:
"None"

Class/Level:
All jobs and levels (60)(BRD), (60) (Disciples of LAND), (60) (Disciples of HAND),...

Party or Solo:
Always unavailable...

Race:
Miqo'te

In-Game Time:
Constantly unavailable

Area and Coordinates:
All areas mounts are accessible

Housing:
"None"

Steps:
- I recently discovered my legacy mount is not available ; I had the mount, and I do not have it now
- I did activate using the whistle
- I did use the item
- transferred from Balmung to Goblin (possible issue?)
-I was a legacy player and I did play 1.0 when released until servers went down.
- all instances of travel or accessing player menus
- I used my sisters computer to access my account (didnt resolve)
- I tried reinstalled the FFXIV application on my Windows OS (didnt resolve)
- I do not recall the last time I used the mount

I discovered the issue when a friend asked me how I got the tattoo displayed on my characters neck and my meteor ring. Then, they wanted to take a screen shot of us together on my Legacy Mount.