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  1. 02-24-2017 04:46 AM #1
    Taija
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    Sep 2013
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    Character
    Nymfia Diavolo
    World
    Balmung
    Main Class
    Conjurer Lv 21

    Dutch ziggo clients (biggest dutch ISP) being blocked!

    Hello SE tech guys,

    Ziggo is the largest internet provider of the Netherlands with over 2 million customers. Right now Ziggo clients cannot connect to Final Fantasy 14 including the game and all it's websites. Customers get error 2146697211.

    Ziggo claims the problem is with Square Enix and that the problem is that you guys are blocking Ziggo. Can you please unblock Ziggo clients! We want to play?

    https://www.reddit.com/r/ffxiv/comme...uncher_or_any/
    (3)
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  2. 02-24-2017 06:00 AM #2
    R4ND0MD3RPUZ3R
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    Mar 2016
    Location
    Quarrymill
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    13
    Character
    Hq Max-potion
    World
    Odin
    Main Class
    Red Mage Lv 80
    Temporary solution is to use a VPN. I'm dutch, use Ziggo, I can tell of this issue. Might be slower or limited, but it works.
    (0)
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  3. 02-24-2017 06:27 AM #3
    SpiritMuse
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    Feb 2015
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    Ul'dah
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    1,012
    Character
    Lelane Lavellan
    World
    Cerberus
    Main Class
    Red Mage Lv 100
    Yup, I can't connect to anything FFXIV, website, game, otherwise, through my landline either. I can on mobile though.
    (0)
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  4. 02-24-2017 07:23 AM #4
    Whom
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    Jan 2017
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    7
    Character
    Sayo Desilva
    World
    Omega
    Main Class
    White Mage Lv 80
    Had to use a VPN connection to access FFXIV lodestone, website (after the splash page of selecting language). For some reason everything is working fine on my phone which has an internet connection provided by KPN from the netherlands. Yet my home internet is provided by Ziggo and I'm completely locked out of FFXIV unless i use a VPN. Please solve this issue fast.

    Paying good money for an internet connection and you buy game time, why would you be locked out?
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  5. 02-24-2017 08:21 AM #5
    R4ND0MD3RPUZ3R
    Player
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    Mar 2016
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    Quarrymill
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    13
    Character
    Hq Max-potion
    World
    Odin
    Main Class
    Red Mage Lv 80
    Looks like the problem with the ISP is gone now, sadly enough me, and maybe a lot of others were this stupid to uninstall the game for this... :/
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  6. 02-24-2017 05:14 PM #6
    Taija
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    Sep 2013
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    Nymfia Diavolo
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    Balmung
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    Conjurer Lv 21
    Can confirm that since this morning it works again. Thanks!
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  7. 02-24-2017 07:36 PM #7
    Saccharin
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    Blue Kitty
    World
    Moogle
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    Conjurer Lv 84
    Quote Originally Posted by Taija View Post
    Can confirm that since this morning it works again. Thanks!
    If you have this issue again try a tracert and that'll show where the issue is.
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  8. 02-25-2017 07:38 PM #8
    Culfinrandir
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    Aug 2014
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    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    Quote Originally Posted by Saccharin View Post
    If you have this issue again try a tracert and that'll show where the issue is.
    The problem was that SE/their peer was blocking the entire DNS range owned by the ISP. Solved now. =)
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