Feedback and Thanks!

[EU_Community_Team]

Hello!

You beat us to the punch with the feedback thread! Awesome stuff!

We hope everyone enjoyed the festivities and had a fantastic time, meeting new friends, watching the keynote, singing along with the Primals and everything the weekend had to offer!

The bonus in-game item codes have been sent now, which makes it official – Final Fantasy XIV Fan Festival in Frankfurt is complete!

Even though we'd like to think that the event went smoothly and everything was terrific, we are of course aware that there is always room for improvement and would greatly appreciate your feedback on:

• The event itself
• The stream

Fan Festivals are for the players and we want to make sure they are the best they could possibly be!

If you didn’t make it to the event and you’d like to feel like you were there, you can still get the archive of the live stream from here: sqex.to/riC

You can then watch and re-watch all the content (plus some extra coverage and interviews from the streaming booth) at your leisure and get the in-game items!

FYI, I’m Ella from the EU community team and as I’m getting my forum account polished and ready (lakukisu), I’ll be lurking behind this EU Community Team account just a bit longer!

[XLo]

Hello,

I'm not sure if this is the right thread to reply to but I feel like I need to say this. My best friend and I attended the fan fest this weekend and were left wanting feeling the event itself was a significant disappointment for numerous reasons detailed below:

Location.
For non-German speakers the event itself was extremely difficult to find and poorly signposted. As such, my friend and I spent an inordinate amount of time getting from the tram stop to the event itself which resulted in us missing the Samurai announcement. This set somewhat of a mood for the rest of the day.

Catering/Staffing
Simply awful. Whilst we were expecting no michelin star, when ordering a sausage sandwich, i don't expect a single hot-dog reminiscent of cold-war rationing and even more, i expect it to be in the bread already. There were no staff in-character with everyone wearing plain t-shirts or the blue t-shirts - this was clear and even a little theming somewhere - a chocobo hat or two - would have enhanced the mood/culture.

Merchandise/Goodies
I only have one comment; over-priced and poorly-manufactured. 40 euros for a moogle blanket where the threads are already showing ... I have no words. Also, the hard-selling of Stormblood from those on stage lacked class and tact. The goody-bags on arrival were understocked for the price of the ticket; the only item I have actually kept is the Moleskine FFXIV Stormblood notebook. Furthermore my friend's goody bag didn't even have the USB stick in the box.

Entertainment
Whilst I liked the idea of completing the carnival games to earn stamps and get more prizes, the execution was poor at best. It was clear the games were rented and simply had final fantasy theming applied and overall was significantly lacklustre. Furthermore, there was very little to keep my friend or I engaged in the weekend; so much so we didn't even attend the second day. Why wasn't there a section to see a test Red Mage or Samurai in play, interacting with other characters in a real-time setting? Why weren't there more consoles to play for those not in the tournaments? For those not in PVP tournaments, why was there generally not much more stuff to do? I could write for hours on this. Comparing this "FFXIV-con" to events such as "Blizzcon" or "Comicon" it felt like a very expensive coconut shy. In fact, for nearly 150 euro's I could buy all the materials to make my own coconut shy and the rest ... at least I'd have more satisfaction for my weekend.

Schedule of events
Doing the big announcements first thing on the first day? Not only is this poor planning to keep everyone at the event, it meant those who had issues getting to the event missed the big announcements [the reason we came!]. I also feel there were very few events on-stage to engage with during the day. However, the cos-play competition was exceptional (Fat Chocobo should have won!).

Summary
Overall, had the event been significantly lower in cost I would have enjoyed but at the extortionate price of nearly 150 Euros per ticket, I have become disenfranchised with the company and actually finding it difficult to find motivation to play the game anymore.

Please can a member of the dev or events team let me know how i would go about getting a refund?

Thank you.