Results 1 to 3 of 3
  1. #1
    Player
    Flansburg's Avatar
    Join Date
    May 2012
    Posts
    7
    Character
    Flansburg Lightbringer
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 50

    "FFXIV Stopped Working" Error After Reboot

    Hey all - thanks for any advice in advance.

    TL;DR: I receive "FFXIV Stopped Working Error" after starting the client from the launcher. Removing NVIDIA drivers with DDU and reinstalling corrects issue. After rebooting windows, launch issue returns. Reproduced this cycle > 3 times.

    I have reinstalled the FFXIV client and video drivers multiple times. Occurs both in DX9 and DX11. Other games/applications have no issues.

    Any advice/leads I could follow? The fact that it occurs after restart implies that something is getting configured during the reboot that reinstalling the driver sets back. I'm not quite sure what to make of the USER32.dll being the faulty module if driver reinstall has been treating the issue.

    Event Log:
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x588f88db
    Faulting module name: USER32.dll, version: 10.0.14393.576, time stamp: 0x584a7a33
    Exception code: 0xc000041d
    Fault offset: 0x0000e88a
    Faulting process id: 0x2d40
    Faulting application start time: 0x01d28ae327bed727
    Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\WINDOWS\System32\USER32.dll
    Report Id: cda2342e-2384-4f99-87ec-ece68e6d1d3c
    Faulting package full name:
    Faulting package-relative application ID:

    System Log:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Chris\Documents
    FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.161220-1747)
    SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/22/11 11:12:52 Ver: 04.06.04
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8103.504MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16295.504MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.251GB SYSTEM_FREEDISC_SPACE 19.079GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 34.994GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1318.672GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7866
    SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2017 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 1664 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.4229
    SYSTEM_GRAPHICS_DRIVER_DATE 5/26/2015 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
    SYSTEM_SOUND_DEVICE_ID {BD023351-1E24-44E0-8382-C079CA95F416}
    SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
    SYSTEM_SOUND Speakers (ASUS Xonar DG Audio Device)
    SYSTEM_SOUND_DEVICE_ID {0F52300D-4417-4979-9610-ADF6384D2307}
    SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/10/2011 00:00:00
    SYSTEM_SOUND Speakers (2- Wireless Stereo Headset)
    SYSTEM_SOUND_DEVICE_ID {830AB4A0-E991-4537-AC65-1D68CE8A5A69}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
    SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar DG Audio Device)
    SYSTEM_SOUND_DEVICE_ID {E43C80D9-9267-42DC-9C3A-DDBCBB5DEC7D}
    SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/10/2011 00:00:00


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    System
    Technical Support - Post New Thread - Google Chrome
    Event Properties - Event 1000, Application Error
    How to Access Windows Error Logs in Windows 10 and 1 more page ‎- Microsoft Edge
    Microsoft Edge
    RzStats : Razer Synapse Statistics Manager
    Switch USB
    Windows Shell Experience Host
    Event Viewer
    Bitdefender Security Center


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    7-Zip 9.22beta
    Adobe AIR
    Adobe Flash Player 24 NPAPI
    Adobe Flash Player 24 PPAPI
    ASRock InstantBoot v1.29
    Battle.net
    Adobe Download Assistant
    Google Chrome
    GPL Ghostscript Lite 9.04
    Heroes of the Storm
    PlayOnline Viewer & Tetra Master
    Mozilla Firefox 45.0.1 (x86 en-US)
    Mozilla Maintenance Service
    NAPS2 2.6.3
    OpenAL
    Origin
    Razer Surround
    StarCraft II
    Bastion
    Uplay
    VLC media player
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Google Drive
    Adobe AIR
    Razer Synapse
    System Requirements Lab CYRI
    JavaFX 2.1.1
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft XNA Framework Redistributable 3.1
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210
    Java 8 Update 121
    Samsung Magician
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    PS4 Remote Play
    Microsoft ASP.NET MVC 4 Runtime
    PlayOnline Viewer & Tetra Master
    Java Auto Updater
    ZoomFoot Send Photo 2.0
    Apple Software Update
    SimCity 2000 Special Edition
    Intel(R) Driver Update Utility 2.0
    Google Update Helper
    QuickTime 7
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Microsoft Visual C++ 2005 Redistributable
    Intel® Driver Update Utility
    Skype Click to Call
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    IBM Lotus Forms Viewer 3.5.1
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Google Update Helper
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Linksys Dual Band Wireless-AC USB Adapter
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210
    Adobe Download Assistant
    Intel(R) Chipset Device Software
    Asmedia ASM104x USB 3.0 Host Controller Driver
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Skype™ 7.21
    Intel(R) SDK for OpenCL - CPU Only Runtime Package


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000023D4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014C0
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001FB4
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001424
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002178
    C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00001940
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001E78
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002824
    C:\Program Files (x86)\Steam\steam.exe 000019A0
    C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 000023E4
    C:\Users\Chris\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00001BEC
    C:\WINDOWS\SysWOW64\cmd.exe 00002488
    C:\Windows\SysWOW64\HsMgr.exe 00001E84
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AE8
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000148
    (0)
    Last edited by Flansburg; 02-28-2017 at 11:23 AM.

  2. #2
    Player BLaCKnBLu3B3RRY's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    978
    Character
    Motoko Kusanagi
    World
    Exodus
    Main Class
    White Mage Lv 71
    i don't really know, and am only guessing here. but... have you tried disabling your integrated graphics? maybe you are using it, or it isn't the cause, but could be worth a try. other then that, maybe try to create a new user account in windows. hm, or maybe try a clean boot? i don't know
    (1)

  3. #3
    Player
    Flansburg's Avatar
    Join Date
    May 2012
    Posts
    7
    Character
    Flansburg Lightbringer
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 50
    Thanks for the tips! Unfortunately none them panned out... I thought for sure the integrated graphics was it! No dice. Luckily I can still enjoy the game, just a pain whenever I need to reboot my PC.
    (0)