"FFXIV Stopped Working" Error After Reboot

[Flansburg]

Hey all - thanks for any advice in advance.

TL;DR: I receive "FFXIV Stopped Working Error" after starting the client from the launcher. Removing NVIDIA drivers with DDU and reinstalling corrects issue. After rebooting windows, launch issue returns. Reproduced this cycle > 3 times.

I have reinstalled the FFXIV client and video drivers multiple times. Occurs both in DX9 and DX11. Other games/applications have no issues.

Any advice/leads I could follow? The fact that it occurs after restart implies that something is getting configured during the reboot that reinstalling the driver sets back. I'm not quite sure what to make of the USER32.dll being the faulty module if driver reinstall has been treating the issue.

Event Log:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x588f88db
Faulting module name: USER32.dll, version: 10.0.14393.576, time stamp: 0x584a7a33
Exception code: 0xc000041d
Fault offset: 0x0000e88a
Faulting process id: 0x2d40
Faulting application start time: 0x01d28ae327bed727
Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\WINDOWS\System32\USER32.dll
Report Id: cda2342e-2384-4f99-87ec-ece68e6d1d3c
Faulting package full name:
Faulting package-relative application ID:

System Log:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Chris\Documents
FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.161220-1747)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/22/11 11:12:52 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8103.504MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16295.504MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.251GB SYSTEM_FREEDISC_SPACE 19.079GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 34.994GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1318.672GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0cc477a6fec64d8c\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7866
SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1664 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.4229
SYSTEM_GRAPHICS_DRIVER_DATE 5/26/2015 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {BD023351-1E24-44E0-8382-C079CA95F416}
SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
SYSTEM_SOUND Speakers (ASUS Xonar DG Audio Device)
SYSTEM_SOUND_DEVICE_ID {0F52300D-4417-4979-9610-ADF6384D2307}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2011 00:00:00
SYSTEM_SOUND Speakers (2- Wireless Stereo Headset)
SYSTEM_SOUND_DEVICE_ID {830AB4A0-E991-4537-AC65-1D68CE8A5A69}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar DG Audio Device)
SYSTEM_SOUND_DEVICE_ID {E43C80D9-9267-42DC-9C3A-DDBCBB5DEC7D}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2011 00:00:00


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
System
Technical Support - Post New Thread - Google Chrome
Event Properties - Event 1000, Application Error
How to Access Windows Error Logs in Windows 10 and 1 more page ‎- Microsoft Edge
Microsoft Edge
RzStats : Razer Synapse Statistics Manager
Switch USB
Windows Shell Experience Host
Event Viewer
Bitdefender Security Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.22beta
Adobe AIR
Adobe Flash Player 24 NPAPI
Adobe Flash Player 24 PPAPI
ASRock InstantBoot v1.29
Battle.net
Adobe Download Assistant
Google Chrome
GPL Ghostscript Lite 9.04
Heroes of the Storm
PlayOnline Viewer & Tetra Master
Mozilla Firefox 45.0.1 (x86 en-US)
Mozilla Maintenance Service
NAPS2 2.6.3
OpenAL
Origin
Razer Surround
StarCraft II
Bastion
Uplay
VLC media player
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Google Drive
Adobe AIR
Razer Synapse
System Requirements Lab CYRI
JavaFX 2.1.1
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210
Java 8 Update 121
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
PS4 Remote Play
Microsoft ASP.NET MVC 4 Runtime
PlayOnline Viewer & Tetra Master
Java Auto Updater
ZoomFoot Send Photo 2.0
Apple Software Update
SimCity 2000 Special Edition
Intel(R) Driver Update Utility 2.0
Google Update Helper
QuickTime 7
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Intel® Driver Update Utility
Skype Click to Call
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
IBM Lotus Forms Viewer 3.5.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Linksys Dual Band Wireless-AC USB Adapter
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210
Adobe Download Assistant
Intel(R) Chipset Device Software
Asmedia ASM104x USB 3.0 Host Controller Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Apple Application Support (32-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.21
Intel(R) SDK for OpenCL - CPU Only Runtime Package


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000023D4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014C0
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001FB4
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001424
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002178
C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00001940
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001E78
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002824
C:\Program Files (x86)\Steam\steam.exe 000019A0
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 000023E4
C:\Users\Chris\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00001BEC
C:\WINDOWS\SysWOW64\cmd.exe 00002488
C:\Windows\SysWOW64\HsMgr.exe 00001E84
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AE8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000148

[BLaCKnBLu3B3RRY]

i don't really know, and am only guessing here. but... have you tried disabling your integrated graphics? maybe you are using it, or it isn't the cause, but could be worth a try. other then that, maybe try to create a new user account in windows. hm, or maybe try a clean boot? i don't know

[Flansburg]

Thanks for the tips! Unfortunately none them panned out... I thought for sure the integrated graphics was it! No dice. Luckily I can still enjoy the game, just a pain whenever I need to reboot my PC.