Like the title says, starting today I'm sometimes unable to even see some of the characters on the Balmung server, including my main. I'm able to see the other characters and log in with them just fine when this happens. Sometimes all of the characters are available, but not all of the time.

This began sometime between 3:00am PST and 3:00pm PST Thursday, February 2, 2017.

Here is what it looks like when I hover the mouse over my main character when they are unable to be accessed:


Please fix, since it's frustrating not being able to have access to your character even though the game is up!