Please help with this situation,

I have tried going through all the chat settings with the cog and tabs, I am talking about specific character system chat messages I always used to get for example:

Whenever I received a commendtion
Whenever I bait my fishing rod

These are only 2 examples that I can think of right now while game is in maintenance.

These are by default a white if not grayish white text.

Please help it has been bugging me for quite some time now and believe me when I say "I have tried going through all the chat settings with cog and tabs".
I have been playing since v1.0 and know my way around settings and UI but this has confounded me!

Soul.

P.S I have posted this in tech help but to no avail.