Time: January 20th, don't remember exact time
Frequency: Once
World name: Behemoth
Character name: Jun Kasai
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Miner lv. 12
Party or solo: Solo
In-game time: Don't remember
Area and coordinates: Coerthas Central Higlands - Dragonhead
Housing: None

I'm not sure if I should be posting this in the bug report section, or even on this website, so if I need to report to Sony instead, please let me know. Anyway, I was mining ice shards in Coerthas for crafting purposes, and I noticed that by the end of my excursion, I had mined over 1,000 ice shards. I was relieved that I now had a surplus of shards, but I quickly noticed that the Veteran Miner trophy (for mining 1,000 mineral deposits) didn't show up. So, I have a few questions.

1.) Do shards count for the trophy? I checked a FAQ after the fact and it said they do.
2.) If they DO count, is there anything else you have to do to unlock it (i.e. a certain quest)?
3.) Should I have contacted Sony instead of SE?

A couple of things to note:
1.) I'm playing the PS4 version (not sure if it matters between PS3 and PS4).
2.) Normally, I wouldn't care too much about a trophy, but I mined for about two hours consecutively and didn't unlock something I feel I that I earned.

Any help would be greatly appreciated.