Questions regarding Stormblood Pre-orders or Collector's Edition

[HyoMinPark]

Getting them the day of release, or even a day or two after, wouldn't make you lose access to the content. The early access code will remain good up to the 23rd to give people time to get and register the expansion.

Regardless, a better practice is to just bundle the Early Access codes and expansion codes together for those who preorder. Then this thread wouldn't have people complaining about the lack of a second code. The email SE sends out when they charge your card is pretty misleading: the wording insinuating you're getting the actual expansion code, but it's just the Early Access code. All of this trouble could be easily avoided by just bundling the codes together.

[Rebyl]

So.. I bought the Collector's Edition for the Digital version of my Storm's Blood and I have not received my ingame items. I have my pre=order items, but that's it. When will I receive my collector's addition code and items? Because even when I look at the mogstation it is saying I need to buy storm's blood. Like.. I'm so confused and annoyed and I'm sure I'm just not understanding. Someone help plz ><

[GDFletcher]

So.. I bought the Collector's Edition for the Digital version of my Storm's Blood and I have not received my ingame items. I have my pre=order items, but that's it. When will I receive my collector's addition code and items? Because even when I look at the mogstation it is saying I need to buy storm's blood. Like.. I'm so confused and annoyed and I'm sure I'm just not understanding. Someone help plz ><

Same boat as you atm, feel well and truly let down by this issue, and yes I have done pre-orders before for other MMOs for early access and this is the 1st time I have had more than 1 key to unlock a sodding expansion

[LunaFaye]

Source

While we can register the cd key's already, if you have purchased a digital download from the SE store, these codes will just be like in HW send out, or made available in the NA store at midnight (June 20th) since that's the official release of the game. People that have bought a physical copy from somewhere and had them delivered already, or bought digital from somewhere else and have gotten a code already, are now able to register their full product as stated in the instructions above. Just be patient you will receive your code by tonight the latest.

You will have till June 23rd to register that additional code/key to your service account.

[Lirion]

So I take it no one that have bought the game digital through S-E store got the full game key yet?

[GaigeXin]

Source

While we can register the cd key's already, if you have purchased a digital download from the SE store, these codes will just be like in HW send out, or made available in the NA store at midnight (June 20th) since that's the official release of the game. People that have bought a physical copy from somewhere and had them delivered already, or bought digital from somewhere else and have gotten a code already, are now able to register their full product as stated in the instructions above. Just be patient you will receive your code by tonight the latest.

You will have till June 23rd to register that additional code/key to your service account.

Thanks, that explains it! Guess I'll have to wait until tonight to get the code

[Kalayel]

So I take it no one that have bought the game digital through S-E store got the full game key yet?

Nope. It's the 20th and there's still no key yet. I wonder who had the genius idea to make two keys when jsut one would be far enough...

[Lirion]

Nope. It's the 20th and there's still no key yet. I wonder who had the genius idea to make two keys when jsut one would be far enough...

Yeah I keep checking the download page and still nothing. :/

[LunaFaye]

Nope. It's the 20th and there's still no key yet. I wonder who had the genius idea to make two keys when jsut one would be far enough...

It's not the 20th. Well ok fine somewhere is the 20th, but for SE it's the 19th still, since they are going by PDT/PST and not EU/JP or any other time zone in that matter. Also as I mentioned in some other threads, don't count on the email right at midnight, the system will be extremely overloaded, but make sure that you not only check your emails (every folder including promotion/spam/all mail/social etc) as well as the store itself. Back as HW was released, it took them hours for the email to actual arrive, while the store showed 2 items in the order (Heavensward expansion and key + additional item key, for collectors editions) prior to the arrival of the mail.

[Kalayel]

Well, the pre-access lasts until the 23rd if I'm not mistaken so it'll be fine. Still, I don't think that SE is handling this extension thing pretty well. Between the queue time that exceeds one hour and a half and the useless two-key system (that you have to redeem on a special website to then have another code to redeem on mogstation... ), it's nothing but frustration with them.