Results 1 to 5 of 5
  1. #1
    Player
    Ousia's Avatar
    Join Date
    Sep 2015
    Location
    Seattle
    Posts
    10
    Character
    Aqua Ousia
    World
    Hyperion
    Main Class
    White Mage Lv 80

    Teleport to Private Estate disappeared, Support Desk functions unusable

    About 30 minutes ago, I was logged in (as I had been all day), re-decorating my private estate and gardening, then I teleported to a different area, and noticed the teleport shortcut at the top of the list to my private estate had gone missing. I logged out, restarted the game, changed areas, and it is still missing.

    Furthermore, when trying to report the bug via Support Desk under "Report a Bug", the text fields are present but you cannot type anything into them.

    I have included screenshots to further explain my issues:

    1. Teleport to Private Estate Missing (Main List)



    2. Teleport to Private Estate Missing ("Others" List)



    3. Proof that yes, it is indeed my Private Estate (Estate Greeting)



    4. Support Desk - Information tab (never loaded)



    5. Support Desk - Search FAQ's Blank Box (inputted "teleport" into the search box)



    6. Support Desk - Contact Us tab with "Report a Bug" blank box that is unable to be typed into



    ...

    As for my system, I play Final Fantasy XIV, current version (1/17/17 update) on Windows 7, and these bugs appeared around 00:00 Eastern Time, with no other issues beforehand. My Private Estate is in Lavender Beds, Ward 8, #23, on Hyperion server.
    (0)

  2. #2
    Player
    Meimi_chan's Avatar
    Join Date
    Jun 2014
    Location
    Ul'dah
    Posts
    247
    Character
    Lele Santoix
    World
    Lich
    Main Class
    White Mage Lv 90
    Did you, perhaps, remove the mini aetheryte while remodeling?
    (1)

  3. #3
    Player
    Ousia's Avatar
    Join Date
    Sep 2015
    Location
    Seattle
    Posts
    10
    Character
    Aqua Ousia
    World
    Hyperion
    Main Class
    White Mage Lv 80
    I did not.
    (0)

  4. #4
    Player
    Atoli's Avatar
    Join Date
    Jun 2011
    Location
    Posts
    3,589
    Character
    Nhai Tayuun
    World
    Ragnarok
    Main Class
    Black Mage Lv 92
    Maybe try removing the mini aetheryte and putting it back in afterwards?
    (0)

  5. #5
    Player
    Culfinrandir's Avatar
    Join Date
    Aug 2014
    Posts
    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    I've had the "retrieving information" form problem before & the only way I could fix it was to completely leave the game, close it down & relaunch. It seems to be an issue between the client & certain services in the game that only a "reset" can solve.
    (0)