Well the support center is bad at doing the job frankly. Only thing they told me is one of the 3 choices:

1. Chat Support (Which is equally as bad)
2. Follow the instructions on the Support Center (Which are the real basics of what you should do for any games.)
3. Post on the forum (Which is here. And I didn't see a mod jumping in the thread saying they're looking into this.)

So don't expect much from them. If a fresh install doesn't work and you'd like to do like me, you could do a reinstallation of your os. Obviously, before doing so, make sure you backed up everything you need.