Square Enix IT would requires more information. It's not they are ignoring it, sometime it's very hard to reproduce what is happening. I don't have issue on my end.

Please avoid using overlay, turn off EVGA overclock tools or Afterburner if you have any. Turn off GeForce overlay. Run it again.

Run DXDIAG and paste it for SE.

How to:
https://www.howtogeek.com/howto/wind...gnostic-on-xp/

Missing library DirectX files? Get them at Microsoft website:
https://www.microsoft.com/en-us/down...ils.aspx?id=35