Quote Originally Posted by Galborion View Post
Still not a single word from SE. Very disappointing.
Sorry, but you're not likely to get one. This forum is for players to help others players, SE don't answer support queries through it. You need to contact them via phone/email/chat etc for that.

Also sorry that I can't assist with the actual problem, but thought best mention this in case waiting indefinitely for an SE reply that won't happen.