Quote Originally Posted by Wobi View Post
Routine server maintenance for patches/hotfixes/etc are covered in the Terms of Service agreement that you already agreed to before you started the game. No one is going to be "compensated" for what is a necessary part of updating the game.
They probably played a Blizzard game. From Vanilla to Lich King account was given extra time for multiple down time. Never for schedule though if I am remembering right, was always for multiple bug fix patches.

So I have played a few NCsoft, Blizzard and Turbine games I don't remember any of them having multiple full day patches over the course of less then 4 years.