Quote Originally Posted by Ghastly View Post
I wrote the post, I know what it states.
You know what you intended it to state better than anyone else does. But what you actually said was that the majority is one group and loyal customers are a separate group, and that those two groups are in opposition to each other, because listening to one doesn't include listening to the other. If anything, it's you who was playing the victim there, not Kosmos. She just called you out on it.

The polite way to respond to someone calling you out on a statement you made is to apologize, and clarify what you misspoke earlier to tell them what you'd intended it to say. (Assuming that it's not what you intended to say, which your arguments that you didn't say it seem to suggest.)