Hello and thank you for your GM call.
We are aware that the use of third party programs has caused disruptions for many players, and we take every measure to stop violations of the User Agreement. If you have included names in your report, then the matter will be recorded and investigated.
However, for this and any future cases, we also recommend submitting a report directly to the Special Task Force to ensure a more thorough investigation.
You can submit your report by visiting http://support.na.square-enix.com and choosing FINAL FANTASY XIV. Then, select Report Bugs or Offending Players to access the reporting form.
We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.
We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.
Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team