[STEAM VERSION] RANDOM CRASHING, PC MONITOR DISCONNECTS AND COMPUTER LOCKS UP

[SymbioteYT]

!!! Dear SQUARE ENIX:

PLEASE DO NOT MOVE THIS TO RESOLVED

Because as of today, this issue is still UNRESOLVED !!!

Alright, SO. Normally I don't turn to forums for help, but this issue has been getting on my nerves for the past two days now. I'm not sure what is happening, but I have enough technical knowledge to know it's video card related.

I've been running into an issue with FFXIV (+ Heavensward), which apparently isn't new to players, where my game will randomly crash my computer. The screen will go black and tell me the device has been disconnected, and the lights on my keyboard freeze and my Skype with my friends will go mute (sometimes.) This indicating my computer has locked up, but sometimes the monitor will just go black and I can talk to my friends still. Sometimes the computer will restart itself, or sometimes I'm forced to power the PC off and then back on.

Strangely enough, after reinstalling graphic drivers, the game crashing my PC has turned my SLI off. Then another crash has turned my SLI back on. Strange, right?

Usually these crashes happen just a few minutes after logging into the game, but I've also had incidents where I can play 20+ minutes and then I crash.

Now, I've tried multiple solutions after reading several threads. None of them have worked. I'm going to post my PC specs and solutions I've tried. If there's anything that has worked for you or any suggestions, do let me know. Thanks.

Keep in mind, I'm running the game on DX11. As I make this post, I'll be attempting to run the game on DX9. I'll update the thread with how that goes.

+ COMPUTER SPECIFICATIONS +

- CPU: AMD FX-9590 Vishera 8-Core 4.7 GHz Socket AM3+ 220W Desktop CPU (Black Edition)
- GPU(s): EVGA GTX 970(x2) SLI
- RAM: CORSAIR Vengeance Pro 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3
- MOTHERBOARD: ASUS TUF SABERTOOTH 990FX R2.0 AM3+ AMD 990FX + SB950 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS
- HDD (that the game is running on): WD Black 2TB
- OS: Windows 10 64-Bit

Keep in mind, I'm always running this game at a consistent 60 FPS.

+ ATTEMPTED SOLUTIONS +

- Heaven Benchmark 4.0 Stress Test (ran well on Ultra graphics for over 5 minutes, 120+ FPS constant)
- Disabling SLI
- Reinstalling graphics driver, manually and then with Wagnard
- Overclocking GPU by just a smudge (this then actually made me crash instantly, so I removed the profile. Was using MSI Afterburner, then I moved to EVGA Precision, then stopped using both.)
- Watching both the CPU temps and GPU temps while ingame (CPU temps never went past 60, and GPU temps never went over 80)
- Removing any overlays on the game besides the default Steam overlay (NVIDIA GeForce FPS counter and Shadowplay recording indicator, Discord overlay.)
- Changing NVIDIA Control Panel settings to prefer maximum performance on the game.
- (Putting this here so people avoid posting about it, but my Power Settings are already set to High Performance)
- Running CCleaner to remove any old files.
- Running Witcher 3 on Ultra graphics for 30+ minutes. (It's not any issue with my hardware, I'm having NO OTHER ISSUES WITH ANY OTHER GAMES.)
- Disabling any FPS limitations ingame.
- Editing the regedit with two values (TdrDiDelay Value = 20, TdrDelay Value = 20 in HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/GraphicsDrivers)

+ PROGRAMS I HAVE RUNNING WHILE INGAME +

- ParkControl (uses all available power of CPU cores)
- NVIDIA GeForce Experience (there's still an overlay thing about recording with ShadowPlay that pops up for a brief second. Not sure if this counts as an overlay.)