Launcher gets stuck when trying to download heavensward expansion?

[shindude]

Ive just reinstalled the game and when logging in,it says that heavensward is not installed. as soon as I click on that,the luncher dims and gets stuck. no matter what I do I cant download the game.it just freezes.any ideas?

[Incarnus]

Been having the same issue for 2 days now. Got the game for christmas can't even friggin install the godamn thing. What a shitty launcher.
Googling all that crap didn't do anything either, VPN didn't work, google's DNS, level3's DNS' nothing friggin works. Get your shit together SE.

[gddanimations]

I have a fix for this that has been tested on PS4 and PC. Set your MTU to 1360. You will download all of your patches with no problem. Afterwards, just change back to your normal MTU of 1500.

[shindude]

Thanks for the replies,I fixed it by actually resetting my Windows 10. Noticed that there were alot of problems to begin with and that fixed everything.

Thanks

[DadFynal]

It took me a lot of looking around and messing with things I shouldn't have to, but I have resolved this ridiculous issue (at least for me since fixes do not seem to be universal). Here is what did it for me, hope it helps!

Opened all suggested ports on router, manually input MTU setting to 1360 (no idea what this is or does, change it back to 1500 after is what I was told), and set my DNS settings to google (8.8.8.8, 8.8.4.4) initially and once that stopped working changed it to OpenDNS which can be found on this list, among others, https://www.lifewire.com/free-and-pu...ervers-2626062.

Best of luck getting to play the game you paid for with no help from the support of the company