Did not get a mount from an event.

[HakumeiRyu]

My character obtained all of the Yo-kai Watch event pets, and only now am I realizing I did not receive the item that granted me the Whisper Ago mount. I would like this fixed as soon as possible. I have the achievement, and I have the pets, but no mount or item to grant me the mount.

Time: Achievement doesn't tell me the date I got it.
Frequency: N/A
World name: Zalera
Character name: Bailey Atobi
Retainer name: Pollup/Muel'Munster
NPC name: N/A
Monster name: N/A
Class/Level: Lancer 42
Party or solo: Both
In-game time: I don't remember the time this happened
Area and coordinates: Don't remember this either
Housing: None
Steps: No steps? I didn't get an item.