Did you post this bug in the In-Game Bugs forum? I really hate sounding like a canned response, but since you can't access your character in game (perhaps create a second character so you can actually GET to the Support Desk request?), your next best bet is filling out that long support form in the In-Game Bugs forum.

Definitely go to the In-Game Bugs forum for help.

And stick to your guns. Remain stubborn, as Secret Reeve says. One of the main things people do when they work for customer service is to do everything you can to get them to stop calling you (anyone who worked for customer service or retail will tell you this). Get the problem done and out of the way. The only way to get them to listen to you is to be persistent.

Also, I find your name kinda interesting. A lot of RMTs use the linkshell name of "gaga". I initially thought you were an RMT when I saw you around in Saronia until I saw that you were part of an actual linkshell, heh.