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  1. 12-21-2016 12:06 AM #1
    Gamina
    Player
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    Join Date
    Aug 2013
    Posts
    89
    Character
    Gamina Karstark
    World
    Ragnarok
    Main Class
    Gladiator Lv 90

    Square Enix UK store woes...

    So I am not usually a complainer but with no where else to go I am seeking any help I can get with my experience of the SE EU store.

    Long story short 25th of November purchased a gift to the value of £40 with delivery. Courier screwed up (totally not SE fault) and did not leave a missed parcel card on TWO occasions and my purchase was returned to SE. Contacted SE who said np they would send a replacement - very happy customer here at this point. Tracking details would follow and have a nice day...

    This was nearly two weeks ago and still nothing. I have re emailed several times. Called the EU support who said they would chase up but had no control over the store... and still nothing. £40 down, no xmas present, no phone support number, emails met with silence....

    Anyone out there had anything similar or am I just incredible unlucky at this point.

    Short of contacting my bank and trying to claw my cash back at this point I am at a loss.
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    Last edited by Gamina; 12-21-2016 at 12:11 AM. Reason: limits
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  2. 12-21-2016 08:59 PM #2
    Culfinrandir
    Player
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    Join Date
    Aug 2014
    Posts
    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    Warning - if you cashback with SE don't be surprised if they ban your account. They really don't like the Consumer Laws of the EU.
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