Total lack of customer support

[Krovoc-The-Destroyer]

I've been signed up for one day, it doesn't work, and when you contact them they say they don't actually have to make it work. You really wouldn't want to cancel? Fault or not it obviously happened once last week too. Having a plan in place would make sense.

Of course they are going to tell you they don't have to "make it work". What would you suggest they do? Build their own fiber optic network around the entire NA continent? Because that is what they would have to do. Surely, you can see how ridiculous that would be.