Disconnection/crash 12/12/2016

[Kallistra]

I'm in, but my girlfriend and about half our FC can't get on right now.

[EDIT]And then I got kicked. Much sadness.

[LefeinNoel]

I'm going to watch old crime shows on Netflix and have something to eat.

[Savagelf]

question is blizzard warcraft exp this at same time they problem have post on twitter. i also like take the time to blame the russia for this

[Nightlistic]

6:19pm Still getting the lobby error message. Lovely.

[Cylla]

After the mostly resolved follow up, I cannot connect at all. Even using a VPN. Resolved for some and not others it seems.

I made the mistake of thinking I could run a dungeon to help a FC member out with a clear since I was staying connected with VPN.... yeah... it was bad... very bad.

[Cherie]

What the hell is this shit... Missile Command...

[Robotic Voice] "Do you want to play a game?"
If Ferris Bueller was in charge, he'd get this connection issue solved in 3 minutes with some tic tac toe!

[Jazzy0321]

tired of not being able to log in and stay logged in....all day this has been going on, it is not a stable connection as they stated not sure when they will fix it! Really just want to get on my characters and play! but if I create a new character on EU/JP server then I can play without issues so it is not my ISP....

[Kaoru_Nagisa]

Was able to get on earlier in the day but when I (mistakenly) decided to exit to character selection to toy around with an alt idea, I got booted thanks to a lobby issue and now cannot reconnect whatsoever.

This has been happening way too often lately and it's affecting huge numbers of NA players. SE, even if you can't fix this, can you please put pressure on Level3 to fix their crap? This is absolutely ridiculous.

[Evynstar]

Just went through this last Friday.

[Rizon]

I am not as technically adept in this field as a number of you seem to be so allow me to make some observations and ask some questions for my better understanding of the situation.

Observations

1: I have 2 other on-line games, Tera and Blade and Soul on my PC. I have no trouble accessing these games though Tera players are complaining of similar problems. I have not been able to access FFXIV for over 6 hours.

2. I can access games on my XBox One without difficulty. Could not log into my PS4 for a while but seems to be ok now.

3. All other Internet access is fine.

4. My service provider is Comcast Xfinity utilizing Blast level access.

Questions

1. Does Comcast use L3 exclusively or do they employ a number of similar systems?

2. Is this problem exclusive to NA or are other areas having similar problems?

3. Does SE have any control over which ports they use or are they completely at the mercy of the ISPS.

4. With the same ISP (Comcast) Why am I having problems with FFXIV exclusively? Is it a matter of location feeding L3 or what?

As I have said before I am not a technocrat, just a consumer paying for a service I am not receiving. It would be in SEs best interest to compose a detailed explanation from their technical dept explaining what is happening. I may be old fashion but it was considered good form for a company to provide a reasonable explanation for failure to provide for services already paid for and what they are doing to correct the situation. Serious responses welcomed.