Disconnection/crash 12/12/2016

[LefeinNoel]

After the mostly resolved follow up, I cannot connect at all. Even using a VPN. Resolved for some and not others it seems.

[Nix]

After the mostly resolved follow up, I cannot connect at all. Even using a VPN. Resolved for some and not others it seems.

Same :/ oh well~ C'est la vie! Maybe I can do something constructive like... bake a cake.

[LefeinNoel]

I'm going to watch old crime shows on Netflix and have something to eat.

[Cylla]

After the mostly resolved follow up, I cannot connect at all. Even using a VPN. Resolved for some and not others it seems.

I made the mistake of thinking I could run a dungeon to help a FC member out with a clear since I was staying connected with VPN.... yeah... it was bad... very bad.

[Kallistra]

I'm in, but my girlfriend and about half our FC can't get on right now.

[EDIT]And then I got kicked. Much sadness.

[Savagelf]

question is blizzard warcraft exp this at same time they problem have post on twitter. i also like take the time to blame the russia for this

[Nightlistic]

6:19pm Still getting the lobby error message. Lovely.

[Kaoru_Nagisa]

Was able to get on earlier in the day but when I (mistakenly) decided to exit to character selection to toy around with an alt idea, I got booted thanks to a lobby issue and now cannot reconnect whatsoever.

This has been happening way too often lately and it's affecting huge numbers of NA players. SE, even if you can't fix this, can you please put pressure on Level3 to fix their crap? This is absolutely ridiculous.

[Rizon]

I am not as technically adept in this field as a number of you seem to be so allow me to make some observations and ask some questions for my better understanding of the situation.

Observations

1: I have 2 other on-line games, Tera and Blade and Soul on my PC. I have no trouble accessing these games though Tera players are complaining of similar problems. I have not been able to access FFXIV for over 6 hours.

2. I can access games on my XBox One without difficulty. Could not log into my PS4 for a while but seems to be ok now.

3. All other Internet access is fine.

4. My service provider is Comcast Xfinity utilizing Blast level access.

Questions

1. Does Comcast use L3 exclusively or do they employ a number of similar systems?

2. Is this problem exclusive to NA or are other areas having similar problems?

3. Does SE have any control over which ports they use or are they completely at the mercy of the ISPS.

4. With the same ISP (Comcast) Why am I having problems with FFXIV exclusively? Is it a matter of location feeding L3 or what?

As I have said before I am not a technocrat, just a consumer paying for a service I am not receiving. It would be in SEs best interest to compose a detailed explanation from their technical dept explaining what is happening. I may be old fashion but it was considered good form for a company to provide a reasonable explanation for failure to provide for services already paid for and what they are doing to correct the situation. Serious responses welcomed.

[Cherie]

I am not as technically adept in this field as a number of you seem to be so allow me to make some observations and ask some questions for my better understanding of the situation.

Observations

1: I have 2 other on-line games, Tera and Blade and Soul on my PC. I have no trouble accessing these games though Tera players are complaining of similar problems. I have not been able to access FFXIV for over 6 hours.

2. I can access games on my XBox One without difficulty. Could not log into my PS4 for a while but seems to be ok now.

3. All other Internet access is fine.

4. My service provider is Comcast Xfinity utilizing Blast level access.

Questions

1. Does Comcast use L3 exclusively or do they employ a number of similar systems?

2. Is this problem exclusive to NA or are other areas having similar problems?

3. Does SE have any control over which ports they use or are they completely at the mercy of the ISPS.

4. With the same ISP (Comcast) Why am I having problems with FFXIV exclusively? Is it a matter of location feeding L3 or what?

As I have said before I am not a technocrat, just a consumer paying for a service I am not receiving. It would be in SEs best interest to compose a detailed explanation from their technical dept explaining what is happening. I may be old fashion but it was considered good form for a company to provide a reasonable explanation for failure to provide for services already paid for and what they are doing to correct the situation. Serious responses welcomed.

I am not best with explaining but... my previous employment was a tech help desk (which isn't saying much because those numbers aren't always very helpful).

The general consensus as to what the problem is at the moment is part of the internet infrastructure is under a attack and/or not functioning properly for other reasons. What that means...is a very specific part of the internet isn't accessible to people with particular ISPs. So sure, you can play other games and access the internet otherwise fine BUT if you try to access web servers located in or around montreal, canada (where the ffxiv NA servers are) you might find those websites to be slow or not working. Now people in Canada might not actually have this problem as the way they access those websites may be through a different more local route.

It's a lot like phone service where part of the cellular network can go down in particular areas. Not everyone uses the same towers so other people might be fine. So it's based on what towers the carrier uses... etc Same with ISPs, not all of them use the same route to get to particular webservers. You never directly connect to anything usually. So if one of those links in the chain gets damaged then your whole connection suffers (but just to that particular area when connecting to it).

So yea, it's a wierd and very specific problem... Likely it's some very bored hacker peoples messing with level3.net which is a important connection hop most NA ISPs use to connect to the game servers. I understand why SE isn't very open to explain what is going on because it's hard to explain and likely to be misunderstood as it requires some basic understanding of how the internet works behind the scenes (IE, how "hops" work and how you actually connect to a server).

I hope that helps. I suck at explaining so I apologize! /grovel