Constant error popup when downloading the game.

[BendyRosenthal]

Hi,

Being plagued with an error popup about "unable to update patch files[11006][20819][20831][19900][23]"

Ive tried every form of "fix" i could find from the very little amount of posts on this, varying from deleting the patches folder within the downloads, delete/uninstall everything and reinstall, restart pc a billion times, run as admin and change compatibility mode, alter folder to not be read only.

Im at my wits end now. I only recently bought the game again and i cant get past the downloading stage.

Any help would be greatly appreciated!

EDIT: If it helps, i get to "updating FFXIV - 2016.05.21.0000.0000" with the message "Recommencing version update" followed by "Time remaining:unknown" followed by "Time remaining: 6 mins"and as soon as it says 6 mins left im hit with the error popup.
EDIT2: Just tried using a VPN (cyberghost) and still getting the errors.

[BendyRosenthal]

Anyone? Anyone at all?

[Powe]

Might take a while to get a response you know lol, but I hear there's a error when downloading the game so you might have to entry downloading it multiple times till you get lucky

[BendyRosenthal]

I do apologise! Ive been at this for about 4 days now and its ALWAYS the same numbers that come up.

So i should just keep trying or keep uninstalling/re-downloading till it magicaally lets me download it?

[BendyRosenthal]

For anyone having the same issue as me, this is my response from SQEX:

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you are having issues with the game.

Please try redownloading the launcher. You can do so here: http://www.finalfantasyxiv.com/playersdownload/eu

Please also try switching off your firewall and antivirus software and adding the game to the exceptions in these programs. In the case of Bullguard Antivirus, you may need to remove it entirely, however you can try the following configuration in Bullguard first:
o Open Bullguard
o Click settings, from the top.
o Click Browsing, from the left.
o Uncheck all of the box?s except ?scan web traffic?

You can also try renaming the settings folder. This can be found in My Documents/My Games and will be called "Final Fantasy XIV - A Realm Reborn".

Ensure all of the game?s executable files have administrator rights. There will be ".exe" files located in C:\Program Files (x86)\Square Enix\Final Fantasy XIV - A Ream Reborn\Boot. For each of these files you should do the following:
o Right-click on the file and select properties.
o Select the compatibility tab.
o Tick the 'run as administrator box'
o Click on ok.

You can also try creating a new Windows User account and running the game on there.

Moreover, if you have the software Savings Bull installed on your machine, we would ask you to remove it completely since it has been known to cause issues with the update.

We hope that these solutions will resolve the issue for you. Please do not hesitate to contact us again should the issue persist.


Kind regards,

The Square Enix Support Centre team