Quote Originally Posted by worldofneil View Post
Sorry, but what's actually the problem? The screenshot you posted above just shows the blank ticket form waiting for something to be typed in?
It's hard to describe but it's basically an "inactive" form. Normally the part you're pointing at would be highlighted and you can select it and start typing, but here nothing ever activates. So you can't type or do anything with it.

I have it happen too sometimes - when I pull up the form it often takes a moment to "load" in the form and it stays inactive for a bit before it becomes active and usable. Though there have also been times it never activated at all.