Connection with the server was lost- only with main character

[IrishBuddha]

I've had this problem intermittently for about 6 months now: I try to log on with my main character, but get as far as the "Now loading" screen (or a few seconds past) and receive a 90002 error. There has been a few times that I've been able to log in any play, but within a few days I'm back to the same issue. I've contacted Support a couple of times and complied with all their suggestions:
port forwarded router
bypassed router
verified that my ISP is not blocking any ports
gave game administrative rights
changed compatibility of game to Windows 7
disabled AV and firewall
adjusted security and privacy settings of IE

Additionally, I've tried:
reset game settings
removing my character data and letting the game rewrite it
reinstalling game
tracert and pinging Behemoth's server (no packet loss, no ping over 120ms)
changing network cables
tried logging in at different times of the day

So here's the thing I don't understand- I am able to log in and play perfectly fine with any and all of my alts- even the one I have on the same server. I even logged my alt out in the same zone and position as my main to see if it was a problem with the zone I was last in. Still same problem, 90002 with main, never any issues with my alts. Have verified this ad nauseum.

Are characters mapped to specific ports? Does the amount of gear/loot affect my loading? Should I move to Montreal? Was I not a good enough Tarutaru in my previous life? I'm grasping at straws here- any information/help would be greatly appreciated.

Thanks!!

[Ruenis]

Hi, I got the same thing happens to my character in Tonberry since last maintenance. No problem connecting to my other char in another server on the same data center.

I've done everything I can on PS4 including contacting support but still no results.

I see another guy with the same problem as us had his problem resolved though, unfortunately the cause and remedy is unknown.

http://forum.square-enix.com/ffxiv/f...threads/311489

Let's pray ours can get resolve too. I hate to lost my cottage on Tonberry.

[IrishBuddha]

Unfortunately, the link routes to the topic list (it may have been moved/removed). I too have seen posts here with similar problems but, frustratingly enough, all get mysteriously resolved without any comment as to how.

As far as I can guess, it seems to be some kind of timing out issue. When I attempt to log in, I occasionally get to the point where I can see my character, but not everything has loaded yet. Some local objects are missing and my TP bar doesn't fill. I can move around, but entering/leaving/teleporting from the area doesn't work.



Here you can see that the stable isn't there (but the chocobos are), neither the server nor my FC welcomes appear in chat, and my Recommedations window doesn't appear. Then a few seconds later, the 90002 error appears.

Even when I don't get to the game window, my FC friends can see that I logged in and out and if I attempt to relog too soon, I get the "Your character is still logged in" error, so I know that the attempt at least goes that far before (allegedly) timing out.

What I would love to find out is what it is about my main's character profile that is causing this extra log in time that i could fix/avoid so I'm not in this predicament.

I wish you luck as well, I can only imagine the frustration of having a house lost because of something like this.

[IrishBuddha]

Not sure if this will help figure out my situation, but here's my system info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release_inmarket.161102-0100)
SYSTEM_CPU AMD A8-3850 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/26/12 23:36:43 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16105.633MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32489.633MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 595.682GB SYSTEM_FREEDISC_SPACE 504.699GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.503GB SYSTEM_FREEDISC_SPACE 827.603GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 6550D
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x9640)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 239.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 8/20/2015 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AD717739-B76D-4FE7-9F02-5E81C13A9645}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7FD72734-BA81-4041-BA6A-3BCAF61E284C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C7421C0-9F7A-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C7A3C40-9F7A-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1349C570-9FA9-11E6-8003444553540000}
SYSTEM_INPUT_NAME MotioninJoy Virtual Game Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 20 SYSTEM_GAMEPAD_FOV 1

Again, thanks for any assistance you may give