WOW Can't believe how unwilling to help SONY and Square are

[Irritatedmonkie]

I own FFXIV on PC and have had the game since the original launch. I played for a bit when Reborn launched but just didn't have the time to invest so I quit for a while. I just came back, purchased Heavensward, and started playing again. I am enjoying the game and decided it would be nice to play on my PS4 every once in a while for the bigger screen it offers with my TV.

When I installed it I inadvertently installed it under my son's sub account and it is now useless due to the license being used to install the game allowed the game to be installed on a child account but Squares age policy won't let the game boot up on the PS4, according to Sony, and due to this I am unable to register the game.

[Irritatedmonkie]

You would think I could just go to my master account and everything would be fine, however, the game will not boot up under the master account because the license is attached to the sub account.

I have spoken with SONY support 3 times and they finally just told me it was Squares issue and I would have to take it up with them, so I did. All I got from them is it's SONY's issue so contact them.

Neither of them are willing to take any ownership for this and are basically telling if I want to play on my console just go spend more of my money otherwise piss off.

This is horrible customer service on both of your parts and is making me question whether I should continue giving either of you my money in the future.

Thanks for nothing,

Final Fantasy Fan Since the original Nintendo

[Shippuu]

Neither of them are willing to take any ownership for this

They shouldn't have to. Why don't you take ownership since it was you who made the error. Don't blame them when it was your fault.

[Paladinleeds]

They shouldn't have to. Why don't you take ownership since it was you who made the error. Don't blame them when it was your fault.

I know, let's charge her a £50 trillion fine because she made an error, payable to Sony and Square equally, and if she doesn't pay up, we'll take her to court to make her pay up... >_> we're human, we make mistakes. She knows she made the mistake, but they're bouncing her from pillar to post to the other company, they're trying to put the blame on the other company, not her. If one of them said "Sorry, your fault" then I'd understand your post more, but Sony is bouncing her to Square, and Square is bouncing her to Sony. Hence why she is rightly annoyed.

[Shippuu]

Except the situation is beyond either Sony's or SE's control. SE can't change anything about the Sony accounts, and Sony can't do anything about SE's registration of game codes. And neither company knows all the rules and ins and outs of policy as the other. You act like they're doing it intentionally to give her the run around when that's clearly not the case.

Not all mistakes can be fixed, but it's preposterous to come in here complaining that they aren't taking responsibility for her user error.

[Paladinleeds]

snip

However by the sounds of the OP, the code isn't registered to the account yet, on Square's end. I will admit that I don't know the ins and outs of the PlayStation system (I'd probably have a better idea if FFXIV had an Xbox One release, since I'd have bought the game for that platform most likely... *hint hint nudge nudge SE*), so there may be something I am missing, though to me it does feel like they're doing it intentionally. Someone suggested telling SE she contacted Sony and they told her to contact SE, they might have more luck, so that could be a plausible option. I agree not all mistakes can be fixed, but I can understand why she feels annoyed by the bouncing from pillar to post. Though as stated before, why not simply tell her "Sorry, your mistake cannot be fixed" by Sony or Square, and do that instead of bouncing her? I dunno, it just feels like all "Forward and back and then forward and back and then go forward and back" to me...

[Leogun]

Except the situation is beyond either Sony's or SE's control. SE can't change anything about the Sony accounts, and Sony can't do anything about SE's registration of game codes. And neither company knows all the rules and ins and outs of policy as the other. You act like they're doing it intentionally to give her the run around when that's clearly not the case.

Not all mistakes can be fixed, but it's preposterous to come in here complaining that they aren't taking responsibility for her user error.

This is idiocy!

Yes some mistakes can't be fixed but this is far from one of them. The solution may not be simple but it can be fixed. At the very base of the situation, if the purchased registration can't be transferred, it can be canceled and a new registration can be issued.

[Apoptic]

Having experienced the square cs treatment myself, this in no way surprises me. You won't get much sympathy around here though, the fanboys will just blame you for your problems.

[Khubla_Kha]

Having experienced the square cs treatment myself, this in no way surprises me. You won't get much sympathy around here though, the fanboys will just blame you for your problems.

Imagine people thinking people should be responsible for issues caused by their own actions. How awful!

[Apoptic]

Imagine people thinking people should be responsible for issues caused by their own actions. How awful!

Imagine someone spending 50 bucks on something that should work but does not because of an innocent mistake, but being told by the two other parties involved that the other one is the one who can solve your problem. Since you don't seem to find anything wrong with just throwing away 50 bucks for nothing, I'm guessing you spend a lot of other peoples money. Mom and Dad's?