Square Enix, please stop using Level3 route

[LunnaRavenheart]

It brings high pings, 50% packets loose numerous times per week.
https://s22.postimg.org/b12fs1vk1/retardedlevel3.png

Just drop it please or I will unsubscribe this game. It really sux that such a big company have to pay for route like this if there are million alternatives.

[Lexia]

Doesn't the ISP company determine that?

[Pintsized]

Doesn't the ISP company determine that?

Yes, the TCP Route from end-user to server is determined by the routing and pairing in place between the end-user's ISP (Level 3 is a backbone provider in this case) and the upstream providers, Square Enix has no control over the route any particular player is using.

For example, I have two broadband connections from two different ISPs (depending on which PC I'm playing on) and they can have very different routes at times to the same game server.

[HyoMinPark]

Your ISP determines the route your system takes to connect to SE's NA servers, not Square Enix. Unfortunately, most choose to route via Level 3. Now, if you play on PC, there are programs you can use to bypass routing via Level 3, but they usually involve you to pay for them (I think one many people have mentioned is WTFast, and there was another one too, but I can't recall the name). There may be some free ones out there--not entirely sure. I play on PS4 myself.

[Raynar]

That's your ISP not square.

[Kaosfury]

Lol. He said fix it or i will un subscribe. Thats a litte rough. A little extreme

[NatSilverguard]

im not techy so ill ask this here, what IP adress should i use to ping SE?

thank you.

[Ryuko]

I'm not super knowledgeable on this, but can't the issues with routing be partially due to the location of the datacenter? Obviously, SE doesn't control how a user's ISP chooses to route to/from the server, but it can definitely influence the method that's used. A lot of people have complained about routing issues over the years... and as others have mentioned, many people pay for third-party programs just to get around this problem... something most people don't feel the need to do in any other MMO, shooter or fast-paced game. So it really is partially the fault of the datacenter's location, even if it isn't directly related to the server itself. I think this is a problem SE did not foresee when they chose Montreal for their NA datacenter location. We can only hope that they choose to move datacenters in the future... who knows if/when that will happen. But until it does, you will need to either pay for a third-party routing program or get an ISP that properly routes to the server. My ISP is not the best, but I usually don't have routing issues. That said, I'm only an 8-hour drive from the datacenter so my ping wouldn't be very high in the first place.

[Culfinrandir]

The EU Datacentre uses Level 3 too & gives the same ping from the UK as the NA Datacentre does. Strangely, if I get a bad connection to Primal & it craps out it is always via Level 3. If I get a stable one, where I can stay logged in for days, it is never via Level 3. I think it's something that the ISP has no control over as it is decided way past their external connection to the main Internet.

[Androir]

yes. i live in germany and the eu datacentre is there. but it is having got a terrible lagged connection.
Bad thing: nothing will be changed. I had written connection tickets at this forum to. No one had cared.
/edit ok. at primae etc they care. but at moogle etc they dont even look at the problems.
/edit: if someone shall read by mistake: it is only at events.