Quote Originally Posted by RolandDebreton View Post
I'm amazed at the entitled attitude of so many of the players. Do any of you actually work for a business, do you understand how these things work? To demand, and say that something is, "unacceptable?" when you haven't paid so much as a penny!

I have worked for and managed a few different types of businesses. Here is a newsflash: The customer isn't always right, and believing such is an asinine point of view. Sometimes a customer has no viable right to information, sometimes they wouldn't know what to do with it, sometimes a company simply isn't ready to give it.

Do you think Tempur-Pedic is ever going to tell you what's in that foam? Do you think you will ever know what special sauce McDonald's uses or Coca-Cola is? Do you think Apple is going to divulge info on the iPhone 5 or 6 or whatever they are up to before they are ready to divulge? How about Hollywood? They going to divulge script info or endings?

Are you ready for that info? No. Unacceptable is this imbecilic attitude that you are owed something, heck, anything. Even when a paying customer, do you know what they owe you? Jack, they don't have to give you anything.

Incidentally, as far as the, "customer is always right," in a business that sells an environment or an experience there is a largely unknown formula. Its called addition by subtraction. Basically, businesses that sell these events or environs know that there are some customers that are so undesirable, or unpleasant, or that simply make doing the job so untenable that not having them is actually better for business than having them would be. Maybe people need to learn to be better customers, and quit making meaningless demands.
Here's a news flash: They put out a faulty product, admitted as such and said they're going to work to regain our trust. Failing time and again to meet their own deadlines does not instil trust. Quite the opposite.

It is not an "entitled attitude" to expect them to follow through on their promises.