I have Comcast in Alabama and am having the same issue. Funny thing is, I can normally use my phone as a hotspot (T-Mobile service) and have good enough bandwidth to log in as do some crafting and other stuff that doesn't have a high latency high demand but even that keeps giving me a 2002 error. I think I got into the Ultros character select screen once only to be booted (90002 error) when trying to log into my main and then once again was booted out of the game completely with another 2002 error.