All North American Data Center Worlds Network Technical Difficulties (Oct. 26)

[ThomasArzi]

10/27/2016 09:21 AM

All North American Data Center Worlds Network Technical Difficulties (Oct. 26)


Currently, players utilizing certain Internet Service Providers (ISPs) are experiencing technical difficulties with all North American data center Worlds causing them to be unable to log in or become disconnected from the game.

We apologize for any inconvenience this may cause.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or become disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera

[Radacci]

eeh so i wonder how long that will take to fix....

[NianiChuchi]

I hope it gets fixed when I go home in 5 hours; _____; I logged in before work and it didn't let me. This is such a sad day xD

[SSimpson]

Square-Enix will say it's not their problem and the ISPs will say it's not their problem. I read this started last night on the 26th so it's been going on for over 12 hrs. If it's been going on for 12 hrs, don't expect a fix any time soon.

I also forgot to mention I can log into the other Data centers except the 2 North American Data Centers so I don't think it's an ISP problem. I'm 90% certain it's a SE problem.

[Velisra]

Yeah, it's interesting that I can't connect via Comcast in Georgia to Diabolos, but my aunt can connect via Comcast in New Mexico. I don't even know what to think at this point.

[Roth_Trailfinder]

I'm certain its NOT a SE problem. Data routing to the other data centers would be, naturally enough, different from the routing to the NA data centers. There's something wrong with the path the data takes between the ISP and the NA data centers.

People have gotten in by using mobile hotspots (which, presumably being a different carrier than their home internet, use a different pathway). People have gotten in using that WTFast software, which does not help PS3/PS4 users. That software finds a different path for the data to travel on, bypassing whatever section is bottlenecking/stopping everyone else.

Its an internet infrastructure problem. Whether or not it was put in place maliciously a few days ago is not something I can speak to, but from what I'm gathering on SE's boards here, its an internet problem, not SE's problem.

[princessary]

I have Comcast in Alabama and am having the same issue. Funny thing is, I can normally use my phone as a hotspot (T-Mobile service) and have good enough bandwidth to log in as do some crafting and other stuff that doesn't have a high latency high demand but even that keeps giving me a 2002 error. I think I got into the Ultros character select screen once only to be booted (90002 error) when trying to log into my main and then once again was booted out of the game completely with another 2002 error.

[Conundruman]

Square-Enix will say it's not their problem and the ISPs will say it's not their problem. I read this started last night on the 26th so it's been going on for over 12 hrs. If it's been going on for 12 hrs, don't expect a fix any time soon.

I also forgot to mention I can log into the other Data centers except the 2 North American Data Centers so I don't think it's an ISP problem. I'm 90% certain it's a SE problem.

This problem started for me sometime last night. I logged off around 9PM last night and tried logging on this morning at 6AM, Primal-Excalibur. I've tried about 7 times to log in with no luck. However, I can log into my alt on Elemental-Typhon repeatedly with no problem. I agree with SSimpson that it's probably not an ISP problem.

[Roth_Trailfinder]

This problem started for me sometime last night. I logged off around 9PM last night and tried logging on this morning at 6AM, Primal-Excalibur. I've tried about 7 times to log in with no luck. However, I can log into my alt on Elemental-Typhon repeatedly with no problem. I agree with SSimpson that it's probably not an ISP problem.

Its not YOUR ISP that's the problem.

Its one of the waypoints that the data to and from the game uses to get to the datacenter's ISP that's the problem.

Your connection <-> your ISP <-> various internet infrastructure <-> some problem somewhere <-> various internet infrastructure <-> datacenter's ISP <-> your game server

Does that clear things up?

[Sinalve]

I managed to get into what looked like the character select screen once, but there was no hud and my character didn't appear. I clicked quit and tried to click on something else and nothing would work. Then I got the 2002.