Constant Crashing

[Sarba]

I've been having a problem with constant crashes to the desktop after coming back after 1.19. I used to never crash back before I left. Now, the crashes seem to be random as sometimes I can play for hours without a crash and then randomly in the middle of now where I'll get a windows crash report window. Sometimes after crashing I'm unable to even log back in as it'll crash loading up the area while still in the "now loading" black screen. I've already tried reinstalling and rolling back my graphics drivers but that did not help. The even crash report says the cause is ffxivgame.exe so I'm unsure what is wrong. Any help will be appreciated!




Problem signature:
Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4ea8b338
Faulting module name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4ea8b338
Exception code: 0xc0000005
Fault offset: 0x0057cc61
Faulting process id: 0x41c
Faulting application start time: 0x01cca4d3a7296bb8
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Report Id: a58eccd9-10c7-11e1-96ee-485b3935662a

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System information:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Type x64-based PC
Processor Intel(R) Core(TM) i7 - 950 CPU @ 3.07GHz,
RAM: 6GB

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Graphic Card information

Adapter Type GeForce GTX 470, NVIDIA compatible
1.28 GB DVM

[Soukyuu]

You might have some corrupted files in your FFXIV installation, here is a list of checksums of all files in the FINAL FANTASY XIV folder on my ssd, get a md5 batch checker of your choice (or just grab this one if you don't have any) and let it test your data. If you get any errors then that's most likely your problem.

It could also be your RAM though, so try running it at least twice and check if the error always pop up on same files - if not, then your RAM is dying.

[SE_James]

Sarba,

The SQUARE ENIX Support Center provides several Knowledge Base articles designed to provide the user the kind of support you are looking for. Below I have provided a link to a Knowledge Base article that should assist you with your problem.

If you are unable to play the game