I TALK TO SOMEONE ON CHAT AND THIS IS WHAT THEY TOLD ME "The error you are experiencing is a known issue caused due to Technical Difficulties with all North American Data centers, the issue itself is certain internet service providers are not able to pass through the loading screen after the character selection screen. We do apologize for that inconvenience. You may check for updates on the Lodestone, as we are keeping everyone informed of this issue. We have to apologize as well as there is no ETA on how long it will take to fix this matter."