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  1. 10-28-2016 05:20 AM #1
    ChaoticCody
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    Oct 2016
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    Character
    Chaotic Cody
    World
    Leviathan
    Main Class
    Astrologian Lv 80
    So after doing some digging this is what I found on the current situation. http://downdetector.com/status/level3. If you go down to the comments a guy who I'm guessing in an employee for a Level 3 data center is commenting the following about the outage.

    Just got an email update: 10/27/2016 17:55:40 GMT - Field Services have arrived on site and have shot the fiber. A fault condition has been located 4.1 miles from the testing site. The Outside Plant team has been engaged to assist with the investigations.

    10/27/2016 17:33:37 GMT - The ATS team has isolated a possible fiber cut or faulty amplifier in the Level 3 network. Level 3 Field Services are en route to investigate further. The estimated time of arrival is 17:45 GMT.

    10/27/2016 16:54:04 GMT - A suspected fiber cut in Houston, TX is impacting IP and Unprotected Transport services. The Transport NOC has engaged Level 3 Field Services and the Level 3 Advanced Technical Support (ATS) team to assist with the investigations. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

    *** CASCADED EXTERNAL NOTES 27-Oct-2016 18:52:18 GMT From CASE: xxxxxxxx - Event
    Field Services and the Outside Plant team continue troubleshooting to further isolate the fault condition. The estimated time to repair is not yet known

    *** CASCADED EXTERNAL NOTES 27-Oct-2016 19:56:26 GMT From CASE: xxxxxxxx - Event
    Field Services have reported that the fault condition has not yet been isolated. Troubleshooting procedures continue at this time.
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  2. 10-28-2016 07:03 AM #2
    JadenStarr
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    Oct 2016
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    Character
    Jaden Starr
    World
    Balmung
    Main Class
    Rogue Lv 60
    as of now they have yet to locate the fiber that has been damaged and can take from a couple hours if its an aerial fiber or possible a whole day if its buried and takes a while to find. Thats the status update as of now, FF wont tell you any of this they will just wait and find out when its fixed then state the issues have been fixed sorry for the trouble
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