Aether Data Center Not allowing Me to Connect

[MrWolf]

I'm just more upset that there's no more official comment than "Yeah there's a problem" I'd like them to ya know say hey sorry we know there's a problem, we're working to resolve it, in the mean time here's how you can talk to your friends that CAN get on the server you mainly use. Or something like that. I mean I just would like SE to acknowledge that it's customers are upset and try to issue some reassurances.

[worldofneil]

I'd like them to ya know say hey sorry we know there's a problem, we're working to resolve it

They cannot work to resolve it, it is not their problem.

As per the information they posted already:

Players utilizing certain ISPs are unable to log in or become disconnected from the game.

That's not on them to fix...that's the ISPs.

There's also nothing more they can do to update it's on your ISPs to route around Level 3 or L3 to fix it.

[MrWolf]

They cannot work to resolve it, it is not their problem.

As per the information they posted already:



That's not on them to fix...that's the ISPs.

There's also nothing more they can do to update it's on your ISPs to route around Level 3 or L3 to fix it.

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around. I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

[Jordok]

I have had a version of this off and on for 2 years all. Basically your ISP is routing your connection from your house, to the servers in Canada, using a canoe with holes in it. Hence you get crap connection and really bad latency (20 seconds +) or can't connect. Use WTFast, which has a 2 week free trial if you have not used it before. SE can't really fix it, they can only yell at the 3rd party vendors passing our data back and forth who are messing things up.

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

[MrWolf]

I have had a version of this off and on for 2 years all. Basically your ISP is routing your connection from your house, to the servers in Canada, using a canoe with holes in it. Hence you get crap connection and really bad latency (20 seconds +) or can't connect. Use WTFast, which has a 2 week free trial if you have not used it before. SE can't really fix it, they can only yell at the 3rd party vendors passing our data back and forth who are messing things up.

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

It only works for PC though. PS4 users can't use wtfast

[Game_Over]

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

Interestingly I've never had different or improved results using wtfast; in the past when I have had connection issues on 14 it has never been related to my ISP (even when SE has said it was an overall ISP issue, or when Level 3 was a supposed culprit). Most of the players that have ISP side problems in 14 have Comcast, which I don't. When I have issues during the same time the Comcast customers do it is generally indicative of larger issues. That's not to say it can't be a Level 3 issue, since as someone else mentioned, a huge portion of ISPs in the US route through them; but if it were Level 3 issues wtfast should always solve the issue, and for me it never has.

[worldofneil]

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around.

Technically it's not Comcast, but it's not Square Enix either, it's Level 3. Comcast causes the issues because they are routing you via Level 3 AND they have the ability to route a different way/not via Level 3, but as you can see they don't want to.

I unfortunately suspect it'd be near impossible to get hold of a Comcast network engineer who can actually approve/do that for you, even though technically the company could do this, at least temporarily. This is why people using the VPN software are able to connect again because they're altering their routes to not use Level 3.

I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

Not sure how many times I can say this, but Square Enix do not choose your routing. Your ISP does. Final Fantasy XIV does not connect to your computer, you are connecting to them. You're the one instigating the connection, your ISP is then routing you to the destination and this route being picked is with Level 3 which is where the problems are.

[Nekodar]

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around. I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

I hope you realize that it's Comcast that chooses to route your traffic through Level 3.
There are other routes they could send the traffic through.
Something I believe they already do, depending on what region you live in, as I've seen Comcast users on all day without issues.