Aether Data Center Not allowing Me to Connect

[MrWolf]

You probably can. When the Heavensward splash screen comes up, don't hit "start" right away, and look at the other options. You can change your default data center there before you get to the character select screen.

I'll try that. I've been dc'd for about 13 hrs or more now and I'm not happy.

[Rowde]

I have no interest in starting another character on a completely different data center. Not really useful as an alt...
I wasn't able to connect to the alt I made on my server... but I might try creating another character on my server again to see what happens.
Though even this doesn't terribly interest me since I won't have access to my FC to gear out the alt for quicker leveling, Furniture bonuses, etc.

[KitiaraIornsight]

Level3, the main owner of almost all the internet backbone in the USA is experiencing a world wide DDoS attack which has been going on since Oct 25th. It really ramped up yesterday and today. Certain ISPs, like AT&T use Level3's lines to route to access the data centers. Hell, from what i'm reading most of houston is down because of this attack right now. This is NOT SE's problem.

http://www.internethealthreport.com/...px?Period=RH24

[ThomasArzi]

ya i cant play... i dont want eu servers and jp servers cause i dont want people bothering me

So if we can get onto character selection we can select EU or JP? Will our characters go with us? I didn't think this title allowed that.

[worldofneil]

1. That's just ridiculous, I was able to log on 10:30pm last night no problem; later on couldn't. Never ever had a problem with error codes logging in.
2. It's not at the point of reimbursement yet, but highly unprofessional to blame it on our ISP's; if that's the case, we do what to fix this purported issue?
3. I don't know much about how I get routed to whatever, but what this tells me is that it is their servers, not the ISP. I usually find companies blame other companies for errors to cover for them while they get the issue fixed.

1. Sorry not sure what you were trying to suggest other than there wasn't a problem earlier and that there is now.
2. The only fix is complain to your ISP to route your traffic differently (which they probably won't do), wait until Level 3 fix their problems (unknown amount of time, could take days) or use VPN software that will route your traffic differently around the problem without your ISP having to do it.
3. Square Enix have no control over anything except their own servers. How you get to their servers is not up to them. They are at a specific "address" on the Internet. Your ISP is choosing the roads to take to get to that address and in this case they're choosing roads with major blockages.

I call bs on it being an ISP issue I just logged in to two different games (Neverwinter on PS4 and Diablo 3 {both PS4 and PC}) No problems.

Completely different games... and their servers are very likely located in a completely different physical location. Therefore the Internet routes to get to those servers are different.

It has to be on SE's end and they aren't doing anything to resolve the issue or if they are they aren't saying jack to the customers (which is no good considering keeping your customers happy is Customer Service 101).

They don't own your ISP or Level 3 and have no influence over them. There is nothing they can do except post that they know there is a problem and any updates they also get.

In fact if the issue goes on for more that 24 hrs there should be some sort of compensation to those that SE basically stole money from.

SE only provide the service (which they have done, the servers are up and those of us on ISPs not using Level3 can connect just fine). They're not responsible for you having an Internet connection that works properly and is capable of getting you to their servers.

Either way SE has a major Customer Relations Problem as of now.

Yes because people don't understand the problem and blame the wrong company.

If it's my ISP how am I able to repeatedly, and successfully, connect to a completely different data center?

Because Ragnarok is located in Germany, Europe. Hyperion is located in Montreal, Canada, a completely different continent. Your journey/route to these servers are very different!

[Kookie]

I'm using TWC and I'm assuming comcast is also effected. So besides those two, how many other ISP's are the "issue"? Since it seems we're gonna deflect blame from SE for this. lol

Bright house networks is also having the issue connecting to the game.

[ThomasArzi]

Level3, the main owner of almost all the internet backbone in the USA is experiencing a world wide DDoS attack which has been going on since Oct 25th. It really ramped up yesterday and today. Certain ISPs, like AT&T use Level3's lines to route to access the data centers. Hell, from what i'm reading most of houston is down because of this attack right now. This is NOT SE's problem.

http://www.internethealthreport.com/...px?Period=RH24

That's good to know. I figured it was DDoS. CCP "EVE Online" tells their players when their servers are ever effected or are down. They are honest about the issue. What SE released this morning was kinda garbage. They could have added the DDoS attack.

[Dualblade]

Level3, the main owner of almost all the internet backbone in the USA is experiencing a world wide DDoS attack which has been going on since Oct 25th. It really ramped up yesterday and today. Certain ISPs, like AT&T use Level3's lines to route to access the data centers. Hell, from what i'm reading most of houston is down because of this attack right now. This is NOT SE's problem.

http://www.internethealthreport.com/...px?Period=RH24

Well that makes sense, wish I knew more about other MMOs in relation to things like level 3 and all that.

Anyways back to not being able to get on today, not that I have a lot of time to do anything before work so not to bad. Lets see if the attacks die down some later on.

[DarkDepravity]

1. Sorry not sure what you were trying to suggest other than there wasn't a problem earlier and that there is now.
2. The only fix is complain to your ISP to route your traffic differently (which they probably won't do), wait until Level 3 fix their problems (unknown amount of time, could take days) or use VPN software that will route your traffic differently around the problem without your ISP having to do it.
3. Square Enix have no control over anything except their own servers. How you get to their servers is not up to them. They are at a specific "address" on the Internet. Your ISP is choosing the roads to take to get to that address and in this case they're choosing roads with major blockages.



Completely different games... and their servers are very likely located in a completely different physical location. Therefore the Internet routes to get to those servers are different.



They don't own your ISP or Level 3 and have no influence over them. There is nothing they can do except post that they know there is a problem and any updates they also get.



SE only provide the service (which they have done, the servers are up and those of us on ISPs not using Level3 can connect just fine). They're not responsible for you having an Internet connection that works properly and is capable of getting you to their servers.



Yes because people don't understand the problem and blame the wrong company.



Because Ragnarok is located in Germany, Europe. Hyperion is located in Montreal, Canada, a completely different continent. Your journey/route to these servers are very different!

It's time to give up explaining to people, I tried. Some of these posters are the reasons why someone like Trump in theory can become president of the US.

[Tazila]

Thanks for the update about the DDOS attack.

That makes a bit of sense. Sucks though, but I guess maybe I don't need to play on the computer today.

Maybe.

Maybe I'll just go


...outside...