Aether Data Center Not allowing Me to Connect

[Laili]

Bug your ISP to bug the backbone providers if you want this to be fixed faster.
It's not an SE problem.

Irrelevant. Even if it's not "their fault", it shouldn't be up to the playerbase to have to dig up the root causes of the issue, SE should at the very least be on top of this and explaining exactly what's going on and what steps are being made to correct the problem. As a paying customer I believe it's within my rights to receive prompt updates when faced with interruption of service, I'm not asking for free sub time or in game items or anything, I just want to be updated on the situation in a timely manner instead of over half a day later still having to research elsewhere to get a picture of the situation.

[MrWolf]

Irrelevant. Even if it's not "their fault", it shouldn't be up to the playerbase to have to dig up the root causes of the issue, SE should at the very least be on top of this and explaining exactly what's going on and what steps are being made to correct the problem. As a paying customer I believe it's within my rights to receive prompt updates when faced with interruption of service, I'm not asking for free sub time or in game items or anything, I just want to be updated on the situation in a timely manner instead of over half a day later still having to research elsewhere to get a picture of the situation.

EXACTLY! 100% Correct.