Aether Data Center Not allowing Me to Connect

[FFFShu]

Did SE accidentally trip up and create a denial of service attack on multiple ISPs across the US? I mean network protocols should be able to handle thread safe conditions unless someone was very sloppy in their programming.

If I were them I would just be like "Line of code: 30,001 => Caused this issue, we have are working on a hot fix but in the meantime please be patient. This was an unforeseen error introduced in 'X' patch"

I mean vague messages do not get stuff solved. When they have no idea what caused it that's a bigger infrastructure issue, and will likely occur again.

[MiliyaLammart]

I can confirm this method works:

Reppu - Today at 8:11 AM
As a heads up to th ewhole 'Cannot Connect' thing, it's pretty much confirmed to be all us unfortunate US players who route to Canada, through Level3. 8 hours later, decided to use my VPN to bypass Level3, and yeah. I can log in. No ETA On when this mess is getting fixed. So on the plus side; you can use a VPN to get onto XIV if you're being affected by this.

That would be helpful to know if I knew what to do with that information

[MrWolf]

So it seems that SE is going to say it's not their fault when its only THEIR service having issues with I would bet that SE will not do anything to fix the issue or have some sort of compensation to people who cannot play their game which they are PAYING for.

[Sakura30]

able to connect on same server with low level alts, but still cannot connect with main. Same server, same isp, same everything except the character.

[ThomasArzi]

This seems to happen every few months when Level3 screw up and it's always the people who use ISPs that route via Level3 that have these issues...



The ISP chooses the routing to the destination. It's them that chooses to route via Level3 etc. Square Enix has no control over how you get to their servers or what route your ISP sent you on to get there.



SE don't have anything to make up for... their servers are up. The people who are unable to play are being routed (by their ISP) through bad network paths.



Because those servers are located on a completely different continent. Your route to get to those servers will be completely different.

1. That's just ridiculous, I was able to log on 10:30pm last night no problem; later on couldn't. Never ever had a problem with error codes logging in.
2. It's not at the point of reimbursement yet, but highly unprofessional to blame it on our ISP's; if that's the case, we do what to fix this purported issue?
3. I don't know much about how I get routed to whatever, but what this tells me is that it is their servers, not the ISP. I usually find companies blame other companies for errors to cover for them while they get the issue fixed.

[Lexia]

My bf is on ps4 im on pc. im still on (though afk) but he couldnt sign on. He too got an error. 12 hours since my last post. Whats going on. Ohey S.E. Can we get a month subscription time free for this seeing as we're not being told much? Kay thanks...

[Aranion]

OH my gosh! am not the only one! I've been tackling this problem for 7 hours now. IDK if this help but i can't log in gilgamesh with my main character Auldinne Juicie but can log into zalera with an alt character aranion senbonzakura. I've downloaded winmtr and did the tracert on my CMD and when i ping gilamesh i got no respond from hop 8 to 17... I also disable the upnp within my router just now and still got an error. The code are 90002 or 90004 sometimes it'll be 10104 or 10105 but its since on my main character located in Gilgamesh. Everything was working fine, went afk, came back, and was greeted with the infamous 90002 error code.

[ThomasArzi]

You usually have to pay for VPN I think, it's not an option I'm taking. I'll contact Comcast to ask them about this "Level3" and what, if any, purported conflicts there could be.

[Drox]

Yeah I'm having this issue as well. :\

[Laili]

I'm not usually one to rabblerouse about this sort of thing, but two entire datacenters going down for 12+ hours and counting? Somebody needs to be fixing this situation and UPDATING US ABOUT THE PROBLEM, the silence is the most unacceptable part.