Aether Data Center Not allowing Me to Connect

[BlakeEarhart]

Everyone really needs to calm down. I understand that you guys can't log in, but getting upset over it won't help in the situation. We'll just have to wait until the problem is solved.

[MrWolf]

I'm just more upset that there's no more official comment than "Yeah there's a problem" I'd like them to ya know say hey sorry we know there's a problem, we're working to resolve it, in the mean time here's how you can talk to your friends that CAN get on the server you mainly use. Or something like that. I mean I just would like SE to acknowledge that it's customers are upset and try to issue some reassurances.

[worldofneil]

I'd like them to ya know say hey sorry we know there's a problem, we're working to resolve it

They cannot work to resolve it, it is not their problem.

As per the information they posted already:

Players utilizing certain ISPs are unable to log in or become disconnected from the game.

That's not on them to fix...that's the ISPs.

There's also nothing more they can do to update it's on your ISPs to route around Level 3 or L3 to fix it.

[Eirthi]

I decided to give wtfast a go, and it worked! I'm finally ingame!

[Kosmos992k]

tracert to Behemoth.

Here's the problem;

8 38 ms 30 ms 30 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50]
9 35 ms 36 ms 32 ms bbr01gnvlsc-bue-800.gnvl.sc.charter.com [96.34.0.134]
10 * * * Request timed out.
11 300 ms 60 ms 60 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
12 61 ms 60 ms 61 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 * * * Request timed out.
14 81 ms 66 ms 60 ms 192.34.76.2

Hop 10 is the one from Charter to Level 3. Hop 13 is level 3 to Ormuco. Hop 14 is an Ormuco server, and then hops after that are SE servers.

This tells me that Level 3 is not playing nice with anyone since ISPs and Ormuco are both seeing requests time out on the hops to/from Level 3.

Isn't it time that SE fired Level 3 for being crap?

[MrWolf]

They cannot work to resolve it, it is not their problem.

As per the information they posted already:



That's not on them to fix...that's the ISPs.

There's also nothing more they can do to update it's on your ISPs to route around Level 3 or L3 to fix it.

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around. I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

[Eirthi]

Use wtfast, it works! I'm finally playing "*squees*. Course now i need to go to bed.

[MrWolf]

Use wtfast, it works! I'm finally playing "*squees*. Course now i need to go to bed.

Except if you're on PS4

[Jordok]

I have had a version of this off and on for 2 years all. Basically your ISP is routing your connection from your house, to the servers in Canada, using a canoe with holes in it. Hence you get crap connection and really bad latency (20 seconds +) or can't connect. Use WTFast, which has a 2 week free trial if you have not used it before. SE can't really fix it, they can only yell at the 3rd party vendors passing our data back and forth who are messing things up.

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

[MrWolf]

I have had a version of this off and on for 2 years all. Basically your ISP is routing your connection from your house, to the servers in Canada, using a canoe with holes in it. Hence you get crap connection and really bad latency (20 seconds +) or can't connect. Use WTFast, which has a 2 week free trial if you have not used it before. SE can't really fix it, they can only yell at the 3rd party vendors passing our data back and forth who are messing things up.

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

It only works for PC though. PS4 users can't use wtfast