Aether Data Center Not allowing Me to Connect

[HyoMinPark]

Not only Comcast uses Level 3 when trying to connect to SE's servers.
AT&T uses them, and, as Kosmos said, so does Charter.

But SE probably wouldn't just point the finger at Level 3 directly. So they use the blanket "certain/several ISPs" instead.

SE isn't at fault here for the connectivity issues.
However, I am still miffed about their slow response time. Took them nearly 10 hours to even make a mention of this. For that, I place the blame solely on them.

[BellaBlossom]

I have at&t 2 n they need to hurry up n fix the problem

[Shara_Darkwillow]

Ok so, I understand that there are problems with the data center and routing and things not knowing where they're going, and being nuked like a burrito, but what I haven't seen anyone explain yet is why we can log in with an alt on our regular server, or create an alt on a different server and be able to log in and out repeatedly with that, and yet not be able to log in with our main?

I'm not sure exactly how that can be caused by a routing issue?

[ChaoticCody]

Ok so, I understand that there are problems with the data center and routing and things not knowing where they're going, and being nuked like a burrito, but what I haven't seen anyone explain yet is why we can log in with an alt on our regular server, or create an alt on a different server and be able to log in and out repeatedly with that, and yet not be able to log in with our main?

I'm not sure exactly how that can be caused by a routing issue?

Is it possible at all that your connection get routed differently for a different character?

[HyoMinPark]

Ok so, I understand that there are problems with the data center and routing and things not knowing where they're going, and being nuked like a burrito, but what I haven't seen anyone explain yet is why we can log in with an alt on our regular server, or create an alt on a different server and be able to log in and out repeatedly with that, and yet not be able to log in with our main?

I'm not sure exactly how that can be caused by a routing issue?

If your ISP is trying to route to SE's NA servers, and is using Level 3 (which most major ISPs in the US use Level 3 when trying to connect to SE's servers), there will be connectivity issues regardless on if you try to log in on your main or an alt. Because your ISP is still trying to route through Level 3, which has been noted to be currently having issues, and the connection will more than likely suffer packet loss (causing disconnects), or just time out completely (as it did when Kosmos did their trace).

If your ISP uses a different route, and bypasses Level 3, then there is a good chance that you can manage to get into the game.

Level 3 is the issue here. Bypass it, and you can get in. This is easier to do on PCs than it is consoles, however. So while the PC users can us WTFast or whatever to bypass Level 3 completely, console users cannot.

With regards to the alt/main login issues, someone else mentioned that unless you have alts at end-game or on par with your main, your lvl 60 completely maxed out main will have far more data that needs to be loaded than, for example, a level 15 alt. There's a higher chance for packet loss when trying to connect with a character with that much data, resulting in the disconnects.

[JadenStarr]

Just got off the phone posing as a comcast rep asking about the issues with routing and connection. Gentleman on phone said there are currently no issues remaining and that georgia was the only one to have an issue and it was resolved in one minute. Seems like these guys know their stuff and resolve things fast. Definetly not level 3 issue

[Kosmos992k]

Just got off the phone posing as a comcast rep asking about the issues with routing and connection. Gentleman on phone said there are currently no issues remaining and that georgia was the only one to have an issue and it was resolved in one minute. Seems like these guys know their stuff and resolve things fast. Definetly not level 3 issue

They may sound like they know their stuff, but that is not the sane as actually knowing their stuff.

[ChaoticCody]

Just saw this Notice was just put up

We are continuing to look into the ongoing technical difficulties wherein players utilizing certain Internet Service Providers (ISPs) are unable to log in to North American data center Worlds, or are disconnected from the server.

We apologize for the inconvenience this is causing our players. We anticipate that it may take some time before these issues are resolved, so we ask you for your patience and understanding as this issue is resolved in a timely manner.

We will provide more information as the situation develops.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or are getting disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera

[Shizuli]

Only works for PC but meh that's the drawback of using consoles. No quick fix just time to kill till is working in proper order. Time to just play with my android emulator. Gotta catch'em ALL!

[Kookie]

For you guys not able to use wtfast try mudfish http://mudfish.net/ It works and I believe it will cost you like $3-$4 for like 25 GB of traffic It's dirt cheap and ffxiv doesn't use much data when in game also there are vpn that you can use on PS4 that will solve your problem until Level 3 gets their act together.