Aether Data Center Not allowing Me to Connect

[Game_Over]

https://www.wtfast.com/

It works. You should all complain to your ISP to get a credit to pay for the service since they won't pay someone to properly do the service we are paying for.

Interestingly I've never had different or improved results using wtfast; in the past when I have had connection issues on 14 it has never been related to my ISP (even when SE has said it was an overall ISP issue, or when Level 3 was a supposed culprit). Most of the players that have ISP side problems in 14 have Comcast, which I don't. When I have issues during the same time the Comcast customers do it is generally indicative of larger issues. That's not to say it can't be a Level 3 issue, since as someone else mentioned, a huge portion of ISPs in the US route through them; but if it were Level 3 issues wtfast should always solve the issue, and for me it never has.

[worldofneil]

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around.

Technically it's not Comcast, but it's not Square Enix either, it's Level 3. Comcast causes the issues because they are routing you via Level 3 AND they have the ability to route a different way/not via Level 3, but as you can see they don't want to.

I unfortunately suspect it'd be near impossible to get hold of a Comcast network engineer who can actually approve/do that for you, even though technically the company could do this, at least temporarily. This is why people using the VPN software are able to connect again because they're altering their routes to not use Level 3.

I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

Not sure how many times I can say this, but Square Enix do not choose your routing. Your ISP does. Final Fantasy XIV does not connect to your computer, you are connecting to them. You're the one instigating the connection, your ISP is then routing you to the destination and this route being picked is with Level 3 which is where the problems are.

[Nekodar]

According to Comcast it's not on their end they say it's on the SE end so we all just get the big run around. I mean SE doesn't have to be working directly on the issue. Like they could be finding someone else other than Level 3 to route through.

I hope you realize that it's Comcast that chooses to route your traffic through Level 3.
There are other routes they could send the traffic through.
Something I believe they already do, depending on what region you live in, as I've seen Comcast users on all day without issues.

[Eirthi]

I decided to give wtfast a go, and it worked! I'm finally ingame!

[Kosmos992k]

tracert to Behemoth.

Here's the problem;

8 38 ms 30 ms 30 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50]
9 35 ms 36 ms 32 ms bbr01gnvlsc-bue-800.gnvl.sc.charter.com [96.34.0.134]
10 * * * Request timed out.
11 300 ms 60 ms 60 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
12 61 ms 60 ms 61 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 * * * Request timed out.
14 81 ms 66 ms 60 ms 192.34.76.2

Hop 10 is the one from Charter to Level 3. Hop 13 is level 3 to Ormuco. Hop 14 is an Ormuco server, and then hops after that are SE servers.

This tells me that Level 3 is not playing nice with anyone since ISPs and Ormuco are both seeing requests time out on the hops to/from Level 3.

Isn't it time that SE fired Level 3 for being crap?

[Eirthi]

Use wtfast, it works! I'm finally playing "*squees*. Course now i need to go to bed.

[MrWolf]

Use wtfast, it works! I'm finally playing "*squees*. Course now i need to go to bed.

Except if you're on PS4

[RhaesDaenys]

Been on for an hour now with WTFast

[ChaoticCody]

So after doing some digging this is what I found on the current situation. http://downdetector.com/status/level3. If you go down to the comments a guy who I'm guessing in an employee for a Level 3 data center is commenting the following about the outage.

Just got an email update: 10/27/2016 17:55:40 GMT - Field Services have arrived on site and have shot the fiber. A fault condition has been located 4.1 miles from the testing site. The Outside Plant team has been engaged to assist with the investigations.

10/27/2016 17:33:37 GMT - The ATS team has isolated a possible fiber cut or faulty amplifier in the Level 3 network. Level 3 Field Services are en route to investigate further. The estimated time of arrival is 17:45 GMT.

10/27/2016 16:54:04 GMT - A suspected fiber cut in Houston, TX is impacting IP and Unprotected Transport services. The Transport NOC has engaged Level 3 Field Services and the Level 3 Advanced Technical Support (ATS) team to assist with the investigations. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

*** CASCADED EXTERNAL NOTES 27-Oct-2016 18:52:18 GMT From CASE: xxxxxxxx - Event
Field Services and the Outside Plant team continue troubleshooting to further isolate the fault condition. The estimated time to repair is not yet known

*** CASCADED EXTERNAL NOTES 27-Oct-2016 19:56:26 GMT From CASE: xxxxxxxx - Event
Field Services have reported that the fault condition has not yet been isolated. Troubleshooting procedures continue at this time.

[JadenStarr]

as of now they have yet to locate the fiber that has been damaged and can take from a couple hours if its an aerial fiber or possible a whole day if its buried and takes a while to find. Thats the status update as of now, FF wont tell you any of this they will just wait and find out when its fixed then state the issues have been fixed sorry for the trouble