It sucks this happened to you. Over a month is not acceptable in my humble opinion. I guess they made a mistake because they had too much to do but they should at the very least offered you an apology. Luckily I've never had to deal with anything like this since I've been on the same server all along. I have no idea what you can do, I'm sorry to say. Unfortunately I think they, and others, will just say "meh, s**t happens. Get over it".

You're on the same server as me now though so if you ever need help with anything in game you can contact me.