Can anybody assist me besides( Square Enix ) , I been having this error code everytime .I try to update the patch

I called customer support I did everything they said , still nothing 3 days straight now. I converted my account from PlayStation 3 to PlayStation 4 with their free upgrade campaign

I have this game in my daughter's computer it downloads it fine I've even stripped it out my other daughters PlayStation 3 reinstalled it everything downloaded perfectly

So if anybody knows how to fix this please let me know otherwise I wasted a crapload of money and Square Enix needs to give me a refund because I can't play the game because of error

Now my PlayStation 4 will download any from Neverwinter Nights all the way the Elder Scrolls Online and all of their updates without a problem Final Fantasy is the only one that is giving me issues