I am divorced and legally changed my name. However, my username is still my former married name. Support told me usernames cannot be changed. The only way to change my username is create a new account, enter my account and billing data from scratch, and start over with a brand new character.

I propose Square Enix allow for username changes in the event of legal name changes. It's a disappointing customer experience to be reminded of my ex-husband every time I log in. I imagine it's a similar experience for people who have changed their names for this and other reasons, such as transgender name changes, legal protection, or even for married couples or domestic partners to still see their maiden names.

I was easily able to change my username with Blizzard and with Ubisoft. Square Enix is the only company providing a disappointing customer experience.