I received an email asking for additional information on 10/21, so I sent a reply. On 10/25 I received a generic message saying: "Thank you for contacting SQUARE ENIX support,

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. Thank you for taking the time to contact us today and we look forward to your opinions of our upcoming titles.

Thank you for contacting the SQUARE ENIX Support Center."

Not real sure what is going on.